P31A0G-1794 | Technical Support Engineer
Posted on :
29-06-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1175150
We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.
We are hiring for Technical Support Engineers!!
Designation -Technical Support Engineer
Location -Hyderabad/Chennai
Roles and Responsibilities:
24x7 Level 1 Helpdesk - ISP connectivity, desktop, OS, VPN, authentication, security remote support through voice, chat.
Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application (billing/data center).
Hands on experience in incident management tools ServiceNow, GSuite, and Microsoft Office.
International (US, EU, Australia) Inbound voice and chat experience.
Accent trained.
Desired Candidate Profile
Comfortable working in shifts, and US time zone.
Graduation/BE, diploma/certification in networking/ hardware.
1.1- 4 years experience required We offer:
1.Chance to join a truly growth-embracing culture, which will commit to helping you grow personally and
professionally.
2.An opportunity to work as part of a dynamic, ambitious and international team in an informal and pleasant working environment.
Skills :
Employment Type
Full Time
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