OSP Supervisor and Director - Openings RomeUticaSyracuse

Rural CLEC

100 employees

45000 home passings

Rome/Utica market

2 OSP supervisors 70kish

1 Director OSP 90100kish

Description

The OSP Supervisor provides companywide support for all customerfacing issues with installations and repairs for all Broadband IPTV Services and Telephonerelated issues. The OSP Supervisor works in the field with the installation teams the I&R Manager and the Customer Service Manager.

Principal Duties:

• Supports I&R Technicians personnel in their daily assignments.
• Coordinates and interfaces with customer service dispatch engineering accounting and warehouse personnel.
• Responds to customer inquiries associated with the performance of installations and provide resolution to the customer with feedback to I&R Manager
• Provides quality control feedback to technicians and other department managers as required.
• Analyzes and makes suggested adjustments to daily schedules as needed.
• Completes annual reviews along with the I&R Manager
• Completes all field checks associated with service orders when required.
• Is responsible for making sure all company fleet is kept clean.
• Is responsible for helping the I&R Manager manage the departments budget for annual operating plans.
• Coordinate with I&R Manager for maintenance on fleet.
• May be asked to monitor contract installation in the field.

Responsibilities:

• The OSP Supervisor will provide support to all the Installation Technicians.
• Assist I&R Manager with scheduling outage response and maintenance activities
• Make sure daily assignments workloads and departmental training are completed.
• Work with I&R Manager to create and deliver annual reviews and provide coaching and mentoring for direct reports.
• Department Vehicles are the responsibility of the OSP Supervisor
• Must be available to provide departmental advice at all times in case of an emergency or other service disruptive event. This includes weekends and holidays.

Engineering support:

• When requested the OSP Supervisor will assist the Field Engineers by monitoring any construction projects in progress or jobs that have been completed and require further documentation.

Authorities:

• The OSP Supervisor has the authority to schedule employees daily assignments allocate resources and create training opportunities for the Installation and Repair Technicians.
• The OSP Supervisor has the authority to investigate customer complaints and make adjustments upon reviewing with the I&R Manager in order to rectify any installation or repair issues.
• The OSP Supervisor has the authority to make decisions in the field to keep production running efficiently and allocate resources as necessary.