Operations Manager

• Performance Management
  
• Create/Formulate Key Performance Indicators from the Key Results Area which will be used by the team to measure performance.
  
• Monitors daily tasks based on Key Performance Indicators
  
• Ensure all deliverables are sent within the agreed timeline and within SLA.
  
• Keep team members updated regarding Policies Procedures and Work Instructions change.
  
• Leads in the identification of process gaps and opportunities for improvement along with encouraging team members to execute innovative solutions
  
• Manages Team Lead s performance and evaluation
  
• Provides assistance to team lead for any need for Process Improvement Plans to be initiated for nonperformers
  

• People Management
  
• Conduct basic technical training as needed.
  
• Supports IO Employees in achieving set Development Plans
  
• Helps in conducting performance appraisals on team members.
  
• Motivate coach and guide the Team Leads by providing creative ideas and ways how to carry out the respective tasks on a regular basis.
  
• Monitor the behavior of the team members and apply corrective action for any nonconformance against company policies and procedures
  
• Monitors Team Attendance Adherence on a regular basis. Regulate Leaves and Absences to provide full coverage. Apply corrective action for any noncompliance regarding the company s Attendance and Tardiness Policy
  
• Manage Attrition of the group.
  
• Nurture team members by providing avenues for career/personal growth.
  
• Conduct skip levels regularly.
  
• Ensures payroll and all administrative functions required by InfinitO for client members are timely processed and organized
  

• Client Management
  
• Aim and strive to get a Promoter Score in CSS/NPS Surveys
  
• Manage secondlevel escalation issues.
  
• Address resolve and deescalate any concerns raised by the client in a timely manner.
  
• Communicate closely with the client and proactively seek growth or other opportunities that the team/company can provide.
  
• Coordinates with the client in finding gaps and participates in finding solutions to the issues
  
• Proactively Communicate with Internal and External Clients to make sure that both parties are always updated in a timely manner.
  
• Provide and Submit Periodic Reports Essential and Necessary for Project Status and Presentation
  

• Quality & Information Security Management
  

Adhere to and implement InfinitOs quality and information security policies and carry out its processes and procedures accordingly.

Protect clientsupplied and generated client information from unauthorized access disclosure modification destruction or interference (see also Table of Offenses).

Carry out tasks as assigned and are aligned with particular processes or activities related to information security.

Report any potential or committed nonconformity observation and/or security event or risks to immediate superior.

Requirements

• Bachelor s degree in Accounting or Businessrelated course (excluding Marketing and Advertising Management)
  
• Atleast 5 years of experience in investment management
  
• 35 years of leadership and managerial experience
  
• CPA and/or Master s degree are strong pluses
  
• Possess excellent people and performance leadership skills
  
• Strong English in written and oral communication and comprehension skills
  
• Ability to work independently to conform to tight deadlines
  
• Must be analytical and driven to achieve objectives
  
• Organized and wellmotivated to train and lead a team