Operations Manager

Key Attributes:

• Disciplined leadership skills and the ability to handle and supervise a team
• Good Communication.
• Able to strategize and structure the team
• Able to think creatively to curate new experiences and practical implementation of the same.
• Able to train current and new joiners
• Ability to plan and handle experiences/ events seamlessly
• An understanding of the Tourism and Hospitality ecosystem in Goa & India

Language Proficiency:

• English
• Hindi
• Konkani ( Optional )

Job Responsibilities:

• Coordinating with supervisors subordinates and other teams to anticipate and assess load and plan the distribution
• Maintaining and improving the quality of the experiences provided on trails by the operations team.
• Working closely with the operations team to achieve trials of the highest quality. Constant monitoring of experiences offered by the company
• Taking complete responsibility for executing group trials and being on the field whenever necessary
• Make sure the operations team is motivated in their tasks
• Share feedback with other teams like sales marketing and top management and work on the feedback received from them
• Managing the curation team to ensure that the experiences/trails are curated to the best possible level and working closely with the vendors/ hosts to maintain a good relationship. Regular Meeting with Hosts. Work on existing and new curations
• Ensure that the training of new joiners and the current team is done continuously and at par with industry standards
• Documentation of trail quality group handling reports feedback reports employee reviews and other documentation
• Create and update Tasks List for each member of the Operations Team and monitor the same.
• Share Hiring requirements in the team and be a part of the process
• Streamline and supervise the process where data from the trails such as costs and finances inventory is tracked and maintained
• Work with team members individually to improve their skills.
• Ideation for new trails and Projects as well as temporary projects for existing clients