Operations Data Analyst

Collinson Group is a global leader in driving loyalty and engagement for many of the worlds largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years experience with 28 global locations servicing over 800 clients in 170 countries employing 1800 people.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa Mastercard American Express Cathay Pacific British Airways LATAM Flying Blue Accor EasyJet HSBC Chase HDFC.

Our mission is focused on doing good beyond profit which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition the success of our business is delivered through the diverse and talented team of over 1800 colleagues globally.

Purpose of the job
In this role you will play a pivotal role in the creation of the dashboarding and KPI reporting used within Global Operations. Supporting operational efficiency and excellence across consumer client partner and finance departments. You will leverage your data analysis skills and strategic thinking to drive improvement initiatives ensure data integrity and inform strategic decisionmaking within the team.

Key Responsibilities
Master data management:
oLead and oversee the establishment and maintenance of accurate and consistent master data across all operational departments.
oDefine and implement data governance policies and procedures.
oIdentify and resolve data quality issues ensuring data integrity and consistency.

Data Development:
oCreate maintain and support ETL (Extract Transform and Load) from operational systems such as FreshDesk AWS Connect etc. into central SQL Server repository to then be used in operational reporting.

Data visualization:
oDevelop and utilize data visualizations to communicate complex operational data and insights to stakeholders.
oTranslate data into actionable insights to identify trends root causes of issues and opportunities for improvement.

Create dashboards and reports to monitor key performance indicators (KPIs) and track progress towards goals.
Strategic thinking:
oAnalyze operational data to identify areas for improvement cost reduction and process optimization.
oCollaborate with crossfunctional teams to implement operational improvement initiatives.

Additional responsibilities:
oSupport the development and implementation of operational excellence initiatives.
oTrack and measure the impact of improvement initiatives.
oMaintain strong relationships with internal and external stakeholders.

Knowledge skills and experience required
Qualifications:
Bachelors degree in Business Administration Data Science Statistics or a related field.
Demonstrable of experience in a data analysis.
Strong analytical and problemsolving skills with a demonstrated ability to identify trends and root causes from data.
Excellent communication and presentation skills with the ability to communicate complex data insights to both technical and nontechnical audiences.
Experience in Python development and SSIS
Proficient in data analysis tools such as Microsoft SQL Server Excel Power BI and/or Tableau.
Experience with master data management principles and practices is a plus.
Understanding of the travel perks industry is a benefit.
Strong teamwork and collaboration skills.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc).

If you need any extra support throughout the interview process then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.