Operation Manager

Job Description Operations Manager

Location: Pune

Experience: 10 Years

# Key Result Areas Activities

Operations

Manage daytoday operations of the allocated region and maintain quality procedures and standards of both SML and the client.

Verify the monthly budget prepared by the Site Accountant

Ensure all operations are executed within the allocated budget and timeframe

Prepare and submit Budget vs Actual comparison sheet for the previous month before preparing the budget for the current month

Ensure assets are available with minimum breakdowns

Monitor that all logsheets are verified by client and submitted to Operations Head Office within the timeframe

Ensure all the mandatory documents related to crane manpower trailers other assets required by state or client are available and submitted in time to relevant stakeholder for verification

Billing

Ensure accurate and timely submission of invoicing documents post deployment of asset at site until demobilization

Timely submission of deployment certificate along with first day logsheet to operations team at Head office for mobilization billing

Ensure the bills are being booked at the client office after receiving the acknowledgement copy

Perform regular followups for a month with client for delayed payment

Customer

Ensure high customer satisfaction level

People

Ensure operations team has adequate support and opportunity for training and development

Assign targets and KPIs to the operations team manage annual appraisal and provide feedback

# Category Key Performance Indicators

Operations

Planned vs Actual Work start date

Breakdown days (claimed by client)

On Time submission of billing documents

Quality

Asset breakdown %

Client complaints (operations related)

Cost

Budget vs Actual

Demurrage Cost

OT Budgeted vs Actual

Safety

Safety incidents

Compliance conformity

People

Manpower attrition %

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