Operating Effectiveness - Intake Lead

The Evernorth Digital Organization is the organization that develops and maintains all the digital assets of the enterprise (e.g. websites user portals mobile applications).
The Operating Effectiveness Intake Lead for Evernorth Digital acts as the primary point of contact for business partners across The Client Group who wish to request work and/or partnership from the Digital organization.
The Operating Effectiveness Intake Lead is responsible for working closely with business partners as well as Product Engineering and Design leadership within Digital to:
Clarify & document work requirements.
Assess the impacted parties of a work request.
Coordinate a formal estimation of the work effort.
Deliver a formal estimation back to the business.
Manage and communicate the necessary information (approval/funding) to ensure funded work begins on schedule.

ESSENTIAL FUNCTIONS
Act as the first point of contact for business partners want to engage in partnership with the digital organization.
Monitor intake submissions for submissions and communicate with requesting business partners to clarify and document requirements that the business has for the digital team(s).
Engage the appropriate leaders across the digital organization to socialize the requirements and understand the prioritization of the proposed work.
Coordinate a formal estimation effort combining the input of digital leads to deliver a financial estimation (dollars cost) and durational estimation (start delivery date).
Align product engineering and design leadership against established estimation methodologies.
Communicate decisions on proposed work (approved/declined estimate) to the appropriate parties to facilitate next steps.
Document and organize the requests and estimations to easily allow for reporting on volume and demand on the digital organization.
Represent the digital team as a liaison to our business partners being responsive to outreach to facilitate positive partnership.

Skills:

3 years relevant experience in a health insurance healthcare or health technology background.
Proficient PC skills including Microsoft Office (Excel Powerpoint).
Proficiency with project management tools such as JIRA and Wrike preferred.
Proven experience managing fastpaced highvolume transactional work
Ability to break down complex projects and ideas into requirements facilitating the communication between business teams and technical teams.
Strong written and verbal communication to team members and partners at all levels
Excellent problem solving and organizational skills.
Detail oriented individual able to track and manage multiple tasks.
Strong interpersonal skills able to work in a collaborative environment with multiple stakeholders.
Strong bias for action with resiliency and flexibility