Onsite Specialist

Gevme is a fastgrowing company based in Singapore providing an allinone platform for building unique event experiences. It is used by event professionals worldwide to build operate and monetise events for some of the biggest brands.

The flexibility of the platform provides them with limitless possibilities to turn any event idea into reality. Gevme has powered hundreds of thousands of events around the world for clients like Facebook Netflix Starbucks the Singapore Government Forbes and MasterCard.

We are a product company with a strong engineering and family culture; we are always looking for new ways to empower event professionals through technology. We re on a mission to groom the next generation of event technology thought leaders as we grow.

Are you a techsavvy problem solver who thrives in customerfacing roles

Join Gevme as an Onsite Specialist and provide ontheground technical support to our clients during an event. Youll troubleshoot issues install and configure equipment educate customers and build positive relationships while ensuring their success with Gevme products and services.

Job Responsibilities:

• Provide onsite technical support to Gevme customers in Philippines and APAC Regions.
  

• Troubleshoot and resolve customer issues related to Gevme Registration Gevme Onsite software and devices.
  

• Install and configure Gevme equipment and software.
  

• Train and educate customers on the use of Gevme products and services.
  

• Maintain accurate and detailed records of customer interactions and service activities.
  

• Identify and escalate any complex customer issues to the appropriate team.
  

• Build and maintain positive relationships with Gevme customers.
  

• Stay uptodate on the latest Gevme products services and technologies.
  

• Participate in ongoing training and development opportunities.
  

• Perform other duties as assigned.
  

Requirements

• Excellent communication and interpersonal skills.
  

• Excellent written and verbal communication skills in English.
  

• Minimum of 12 years of experience in a technical support role preferably in software and hardware related troubleshooting.
  

• Strong understanding of computer local network and internet connectivity.
  

• Ability to work independently and as part of a team.
  

• Problemsolving skills and a customercentric attitude.
  

Benefits

• Work anywhere arrangement
  

• Competitive salary and benefits package with Medical Insurance.
  

• Work in a supportive and collaborative team environment.
  

• Continuous learning and development opportunities.
  

• Opportunity to travel to APAC countries for work.