Online Travel Servic....
Online Travel Services Agent
Posted on :
16-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2722097
Opportunity Overview:
Join our dynamic team as an Online Vacation Planner and embark on a journey to create memorable travel experiences for our clients. As an Online Vacation Planner you will play a key role in assisting customers with their travel plans providing expert advice and ensuring a seamless online booking experience. If you are passionate about travel possess excellent communication skills and thrive in a fastpaced collaborative environment we invite you to apply.
Explore this exceptional business opportunity.
No precious travel experience is necessary! Passion and the right skillset are all we are looking for! We offer in depth training and an optional mentorship program positioning you for success as a standout travel specialist.We provide industry leading travel commissions that are some of the most competitive in the industry.
Key Responsibilities:
Customer Consultation:
Engage with customers via online platforms to understand their travel preferences requirements and budget.
Provide personalized travel recommendations including destinations accommodation and activities.
Online Booking Assistance:
Utilize online booking tools and platforms to assist customers in planning and booking their travel arrangements.
Ensure accurate and efficient processing of reservations payments and confirmations.
Product Knowledge:
Stay updated on the latest travel trends destinations and industry developments.
Develop a deep understanding of various travel products including flights hotels tours and packages.
Customer Relationship Management:
Build and maintain positive relationships with customers by providing ongoing support addressing inquiries and offering posttravel assistance.
Proactively follow up with customers to gather feedback and encourage repeat business.
Communication Skills:
Communicate clearly and effectively with customers through various online channels including chat email and social media.
Collaborate with team members and share insights to enhance customer service strategies.
Problem Resolution:
Handle customer concerns and issues with professionalism and efficiency.
Collaborate with relevant departments to resolve complex customer inquiries.
Requirements:
Excellent communication skills both written and verbal.
Strong customer service orientation with a passion for creating exceptional travel experiences.
Proficient in using online booking platforms and travel management tools.
Ability to work in a teamoriented fastpaced environment.
Knowledge of popular travel destinations airline policies and hotel offerings.
Education and Qualifications:
High school diploma or equivalent
Certifications in travel and tourism provided (e.g. Certified Travel)
Interested candidates should submit their information to move forward with us!
**Qualifications:** - **Passion for Travel:** A deep love for exploring new destinations and cultures. - **Strong Communication:** Excellent communication and interpersonal skills. - **Entrepreneurial Spirit:** A drive to build and grow your own business. - **Customer-Centric:** A dedication to providing exceptional service to clients. - **Team Player:** Willingness to collaborate and learn within our supportive travel community.
Employment Type
Full Time
Key Skills
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