Online Comms Agent

About the role:

This is an Online Customer service role for our company based in Leeds. Our online channels are open 7 days a week including bank holidays. We are in the process of growing our lovely team so we can respond to our customers more efficiently.

The successful applicant will be able to commit to working 2 weekends a month. With 2 consecutive days off during a week where you are working on a Saturday and Sunday.

We would expect any successful candidate to be able to come into the office in Leeds for the first week of the role.

Key responsibilities:

• To respond to high volumes of customer enquiries via social media SMS and email.

• Meet and exceed current KPIS and team expectations.

• To develop a working product knowledge and use this to advise our customers on how to get the most out of our service.

• To efficiently complete administrative tasks which are integral to the businesss functioning.

Essential skills and experience:

• Experience of working in online customer service and managing a high volume of queries.

• Experience working remotely.

• Excellent written communication skills.

• The ability to work independently without inperson supervision.

• Proficiency in using CRM systems

• Strong objectionhandling skills.

You Are:

• Friendly and customercentric always thinking about how you can improve a customers experience.

• A team player always thinking about how you might support your fellow colleagues.

• Selfmotivated with the ability to work and learn semiindependently

• Able to take your initiative and use critical thinking to help improve the service we provide to our customers.

• Open to working in a fastpaced company which is always growing and evolving.

• Able to openly discuss any constructive comments and show a willingness to develop your skills.

• An excellent communicator able to seamlessly explain our service to our customers.

The Details:

• Location of Work: Remote
• Working Pattern:The successful applicant will be able to commit to working 2 weekends a month. With 2 consecutive days off during a week where you are working on a Saturday and Sunday. Shift Work between the hours of8am and 8pm.
• Benefits:
  • Be part of a rapidly growing company with so many opportunities to progress!
  • 25 days annual leave
  • Medicash
  • 2 Community/ Charity days per year
  • Oliva Mental Health
  • Monthly contribution towards your gym membership
  • Regular socials and events

At Vintage Cash Cow we prioritise inclusivity and collaboration among departments to promote knowledge and expertise. We welcome individuals who value these principles and are ready to make a valuable contribution.

About Vintage Cash Cow

Theres an elephant in the boardroom. The unchecked consumption constant growth and focus on buying new is not an option in tomorrows market. Companies around the world must stop their reliance on finite resources that cant keep coming out of the ground. Changing consumer behaviour is demanding companies change; less new fewer shortlife items more reCommerce more reuse and more recycling. The costofliving crisis is catalysing and accelerating this change; its simply cheaper to do the right thing.

Youll know that buying and selling old and vintage items isnt easy for most people so weve set out to change that. Vintage Cash Cow is on a mission to become the leading brand for buying and selling all things vintage valuable and occasionally peculiar. By delivering unrivalled convenience and care with our fair trustworthy and personal service we believe we can own this space in the UK and overseas.

We arent doing this entirely alone. Weve raised VC investment from Dutch Founders Fund and Airbridge Equity Partners including from the founders of WeTransfer Just Eat Benelux and TreatWell. With their support and our unwavering commitment to changing the game for good globally this role is an exciting opportunity to join a brand primed for liftoff.