Nurse Technical Services Representative from Mexico RTS Operations Clinical Specialist

Think Global Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly people s company and we are on a mission to reinvent professional HomeBased Working and build the Workplace of the Future!

We are now looking for Certified Nurses from Mexico with active LPN license for our Premium International Client in the Medical field to provide courteous and efficient service to customers in assigned accounts. Resolving customer questions complaints and requests which may include technical information. Serving as the clinical contact for patients clinics and internal team members. Addressing escalated issues from the Level 1 team and serves as a primary point of contact /backup for the RTS Supervisor.

Duties and Responsibilities:

Adherence to all environmental health and safety SOP s equipment policies and procedures including any department specific requirements.

Entering/editing phone and mail orders.

Maintaining records preparing required reports documents information and related clerical duties.

Plus 24 years related experience working in a call center/customer contact environment.

Stronger software application skills required.

Internet:

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Broadband internet connection

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Ethernet based LAN connection

Hardware Requirements:

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Processor: 1.8Ghz upwards (64bit preferable)

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RAM: 4 GB RAM upwards

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Available Storage: 10Gb minimum

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Preferred Resolution: 1920x1080

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Wired USB Headset

Operating System

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Microsoft Windows: 10 or upwards

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Mac OSX: 11 or upwards