Employer Active
Manchester - UK
Not Disclosed
Salary Not Disclosed
1 Vacancy
Working as an integral part of the Operations team you will be part of a team that are responsible for managing maintaining and improving the critical network infrastructure and processes.
While commercial experience as a NOC Engineer in an ISP is beneficial having the aptitude and demonstrable skills necessary to fulfill this role is more important. Experienced members of the team will help you develop your skills and confidence.
As a valuable member of a diverse team consisting of Network and Infrastructure engineers your role will involve seamless collaboration with your colleagues. Additionally you will engage in interactions with various internal and external stakeholders including 3rd party suppliers technical support and provisioning teams. Effective communication skills are crucial as you will need to convey ideas and information at an appropriate technical level based on your audiences understanding.
You will work very closely with the Network Engineering team and as such need to have a good allround understanding of networks and systems.
Importantly Network Operations Engineers must develop a solid understanding of the products and processes they must be keen to learn able to use their experience and initiative to tackle a broad range of problems and contribute to the growing success.
The requires you to be part of a rota providing 24x7 support for our key ISP services as well as covering both planned and unplanned out of hours work as required.
Working within an ITIL based framework the NOC Engineers ensure network and systems availability and performance whilst supporting and monitoring key KPIs and SLAs.
The NOC are integral to the Major Incident process with a NOC engineer being the incident manager ensuring communications to customer and internal staff are prompt and relevant ensuring the incident is with the correct resolver group (internal teams or external suppliers) ensuring they give updates and managing the incident to resolution.
You will be part of a wider engineering team managing a variety of engineering and technology based projects covering Connectivity Security Network Expansion Hosting and Cloud solutions.
Reporting to the NOC Team Leader you must have a demonstrated track record within this field. This role commands a board range of skills from networking to systems engineering enterprise applications to awareness of industry technologies.
Key Responsibilities
Skills & experience
Remote Work :
No
Full Time