Network Technician

Required Skills & Knowledge:

• Two years of experience configuring supporting and troubleshooting Dell NSeries network switches for a converged Data Voice and Video network infrastructure;
• Two years of Open Manage Network Manage administration and support experience;
• Two years of experience in Tier2 Customer Support working with remote users and Field IT support to resolve support tickets; and
• Two years of network administration experience working with Dell technical support.

Responsibilities:

• Develop and maintain the Departments Dell Technical Account Manager and Technical Account Support communication channels for extended Dell support as assigned by the Department or as required for maintaining network availability.
• Administer and support the Departments Dell network infrastructure solution to maintain the highest level of availability as assigned by the Department.
• Assist in the development of test plans for network solutions or changes to meet userdefined requirements in the time and manner specified by the Network Manager or Team Lead as directed by the Department.
• Provide analytical services documenting network issues and solutions applicable to customer requests for additions and changes to network services as assigned by the Department.
• Conduct Pilot projects and research into new network technology solutions to support current or new processes in the time and manner specified by the Network Manager or Team Lead as directed by the Department.
• Administer and customize the Departments Open Manage Network Manage monitoring system to manage network devices log events and provide reports on network availability as assigned by the Department.
• Assist in the administration and configuration of DOH Citrix ADC Load Balancing VPN and Web Application firewalls.