Network System Admin

Position Description:

To monitor and maintain daily operations of companys computer systems and networks diagnose hardware and software faults include resolving network issues and configuring operating systems.

Provide hardware software and/or network support to computer users using documented procedures and available tools.

• Candidates must possess at least Bachelors/College Degree in Engineering (Computer/Telecommunication) Computer Science/Information Technology or equivalent.

• Preferably Mid level/2 to 3 Yrs Experienced Employee specialized in Technical & Helpdesk Support or equivalent.

• At least 23 years related work experience in Systems Administration

• Capacity to attend to and make decisions (Approved by supervisor) when needed and demanded by the situation

• Able to meet daily reporting metrics

• Excellent in written and verbal Communication skills

• Resourcefulness and problemsolving capabilities

• Well versed in Windows server Windows OS MAC OS Linux MS O365 Windows ADDHCP GPO DNS Google Workspace VPS Firewall routing switching load balancing VPN

• Knowledgeable about Opensource application or system for technical/helpdesk support PC Assembly (Setup) network security LAN WAN TCP/IP HTTP FTP IPX/SPX

Duties:

• Respond to and complete IT incident tickets & service requests in a timely manner escalating larger or more complex issues to the appropriate IT team.

• Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.

• Install software and telecommunications services such as computers system software and hardware and cabling as requested.

• Develop and maintain local networks in ways that optimize performance.

• Ensure security and privacy of network and computer systems.

• Provide guidance to users on how to operate new software and computer equipment.

• Maintain records/logs of repair and fixes and maintenance schedule.

• Identify computer or network equipment shortages and place orders.

• Assist users and provide PC laptop printer phone system and related technical support.

• Manage Windows Active Directory

• Manage Cloud Servers

• Manage Virtual Network

• Manage Telephone System

• New Computer Setup (Install req. software join AD walk user through logging in update user settings)

• Inspect and recommend appropriate installation of operating systems and other applications and monitor effects on the system.

• Determine and maintain all programs according to company and vendors standards.

• Prepare and maintain all records and files in relation to IT assets network performance and problems.

• Prepare and send reports for ISP downtime server maintenance and other related technical incidents.

• Document all reported incidents and actions taken in response.

• Monitor all medium to standard technical issues and provide technical support for the same.

• Ensure optimal level of support service and resolve all client requests and incidents.

• Performs other duties that may be assigned from time to time.

• Willing to work onsite and shifting schedule.

Maintenance/OnGoing

• Windows AD (Printers Users Computers Groups Users Permissions)

• Vultr Server (Maintenance User Access to folders & printers)

• OpenVPN (Installing & troubleshooting)

• Idrive Synology NAS

• Push updates & software if user errors

Remote Work :

No