Network Engineer II

Overview

Tek Wissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.

Position: Network Engineer II

Location: Denver CO 80202

Duration: 6 Months

Job Type: Contract

Work Type: ONSITE

Job Description:

• Responsible for the day-to-day break/fix activity of monitoring, troubleshooting and correcting problems on a customer owned DWDM Network.

• The Optical Operations tech will complete the prompt detection, resolution, escalation and reporting of service impacting events and incidents.

• The position is an escalation interface between Client and the customers it serves, and it requires professionalism and excellent customer service skills.

• Shift patterns for this role are required to cover the network monitoring 7 days a week.

The Main Responsibilities

• Ensuring network reliability, availability, compliance with customer Service Level Agreements (SLAs), scheduling, preparing and actioning network maintenance requirements.

• Coordinates, monitors, and tracks customers global optical network including incident management, repair and maintenance, opening and closing incidents, preventive maintenance, and resolution of customer issues.

• Works closely with customers Network Development, Engineering, Operations, Product Development, and Account Team personnel to ensure network reliability, customer satisfaction and support other functional teams to Drive innovative solutions to ensure operational excellence, best in class customer service, and continual process improvement is continually realized.

• Drive proactive Problem Management and Continual Service Improvement.

Top 3 skills

• Must have solid DWDM experience at least 3yrs, troubleshooting telecom, experience in NOC.

• Fast pace environment

• Training: on the job, shadowing. Training could be 4wks or longer depending on the progression.

• Candidate should have 5-10yrs, will consider Junior engineers but will pay a lower hourly rate.

What We Look for in a Candidate

• Experience with carrier grade optical networks operations and equipment.

• Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management.

• Ability to handle situations involving conflict while promoting a positive company image.

• Ability to perform under emergency conditions and handle multiple tasks simultaneously with frequent interruptions.

• Strong analytical or organizational skills.

• Ability to work weekends.

• Skilled in the use of operating personal computers utilizing Microsoft Word, Excel, Access, and Outlook programs.

Tek Wissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.