Multi-Location Shop Manager - The Penny Ice Creamery

Requirements

Job Duties & Requirements:

Staff Management

• Train manage coach and discipline staff; upholding expectations of excellence
  
• Ensure smooth daily operations at all times
  
• Schedule staff and analyze labor cost on a weekly basis
  
• Communicate with staff regularly; perform weekly checkins to ensure success
  
• Be the first point of contact for staff inquiries questions and concerns
  
• Monitor and manage staff breaks
  
• Conduct working interviews to assess potential candidates
  
• Anticipate future staffing needs; strategize with Upper Management
  
• Monitor staff adherence to business policies and take corrective actions as needed
  
• Build and maintain a strong hands on managerial presence in multiple shops
  

Guest Service Management

• Demonstrate excellence warmth and professionalism in all guest service interactions
  
• Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
  
• Uphold The Penny Ice Creamery reputation and that of The Glass Jar Inc.
  
• Resolve delicate guest service situations with poise and professionalism
  

Inventory Management

• Oversee product quality at multiple locations
  
• Conduct weekly paper goods inventory at multiple locations and place orders as needed
  
• Conduct regular kitchen and ice cream inventories for multiple locations
  
• Coordinate deliveries of product across locations using requisition protocol
  
• Monitor & order apron towel sanitizer and soap inventory as needed
  
• Monitor inventory for all products or items at multiple locations as needed
  

Shops Management

• Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
  
• Oversee daily shop upkeep to maintain an impeccable presentation
  
• Maintain and troubleshoot essential equipment communicating any major issues to Upper Management
  
• Manage change banks; Monitor deposits and cash reconciliation for accuracy
  
• Make costcutting and efficiency recommendations to Upper Management based on regular assessment

Benefits

Benefits & Perks Include:

The Glass Jar Inc. is a farmtotable restaurant group established in Santa Cruz CA with a focus on the nexus of food and community. The Glass Jar Inc. owns and operates The Penny Ice Creamery The Picnic Basket and various community events.

At The Glass Jar Inc. we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race color religion sex pregnancy national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. The Glass Jar Inc. believes that diversity and inclusion among our teammates is critical to our success as a company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.