Middle SaaS Engineer

AgileEngine is a topranking provider of software solutions to Fortune 500 Global 500 and Future 50 companies. Listed on Inc. 5000 among the fastestgrowing US companies we are always open to talented software UX and data experts in the Americas Europe and Asia.

If you like a challenging environment where you re working with the best and are encouraged to learn and experiment daily there s no better place guaranteed! :)

What you will do

• Operations and Service Availability: Participate in a 24/7 operations team to guarantee service availability managing daytoday alerts system checks and issue escalations;
  

• Monitoring and Troubleshooting: Actively monitor and troubleshoot alerts and issues within SaaS environments.
  

• Utilize custom dashboards for effective troubleshooting as needed;
  

• Infrastructure Knowledge: Gain proficiency in our existing infrastructure particularly Docker Swarm to effectively manage and support the environment;
  

• Root Cause Analysis (RCA): Conduct thorough RCAs to identify the root causes of issues and implement corrective actions to prevent future occurrences;
  

• Alert Management: Investigate alerts create action plans and delegate tasks to the appropriate team members;
  

• Support and Communication: Handle support requests engage in customer calls to explain RCAs and communicate effectively with managers teams and customers about product monitoring risks issues and changes;
  

• Automation and Feedback: Identify automation opportunities to streamline RCAs and provide valuable feedback to the product and engineering teams to enhance product performance logging tracing and monitoring;
  

• Documentation and Compliance: Maintain process and procedure documentation and conduct internal audits to ensure SaaS infrastructure security and compliance;
  

• Collaboration and Improvement: Work collaboratively with support teams and customers to identify and resolve SaaS environment issues. Contribute to the improvement of monitoring alerting and overall system health.
  

Must haves

• Ability to operate independently and collaboratively in a team environment;
  

• Proficient in EKS Terraform Helm Docker and Docker Swarm;
  

• Strong sense of responsibility and accountability for delivering highquality work;
  

• Excellent communication skills with the ability to effectively convey issues and RCAs to customers;
  

• Experience with AWS cloud and network administration and SaaS product/application support;
  

• Knowledgeable in infrastructure security compliance Prometheus Grafana Linux and shell scripting (Python shell scripting);
  

• Understanding of APIs databases systems architecture and design.
  

The benefits of joining us

• Professional growth
  

Accelerate your professional journey with mentorship TechTalks and personalized growth roadmaps.

• Competitive compensation
  

We match your evergrowing skills talent and contributions with competitive USDbased compensation and budgets for education fitness and team activities.

• A selection of exciting projects
  

Join projects with modern solutions development and toptier clients that include Fortune 500 enterprises and leading product brands.

• Flextime
  

Tailor your schedule for an optimal worklife balance by having the options of working from home and going to the office whatever makes you the happiest and most productive.