Medical Spa Receptionist

LYV The Wellness Space is a biology upgrading center committed to identifying and treating the root cause of symptoms and helping our patients achieve optimal health, energy, and performance. Our ideal candidate has a passion for precision medicine, beauty, and biohacking. We are an innovative clinic, offering services ranging from peptides, comprehensive blood work, and therapies such as hyperbaric oxygen, red light therapy, medical grade IVs, PEMF, ozone and more.

Job Summary:

The Front Desk Reception is primarily responsible for providing support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care. The ideal candidate for this position is an inspirational team player with a strong yet friendly personality. One that will be focused, hard-working, and an excellent multi-tasker. Experience with social media and computer savvy. Prior Med spa/salon experience is required.

Key skills for this position are strong communicator, experience with high-profile clientele, and must always possess a calm and professional demeanor.

What You ll Do:

• Provide excellent client care and customer service
  

• Answer and screen inbound phone calls
  

• Manage appointments (scheduling, moving, and canceling appointments)
  

• Actively promote the clinic, treatments, services, and products, as well as programs, promotions, and/or discounts available
  

• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
  

• Accurately complete client transactions
  

• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
  

• Perform opening and closing duties of the clinic
  

• Laundry service, including washing, drying, and folding sheets and towels
  

• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing, and filing
  

• Maintain a professional and clean work environment and appearance
  

• Maintain complete confidentiality in all guest matters in accordance with company policy
  

• Assist with other duties and projects as assigned by management