Medical Counter Assi....
Medical Counter Assistant Sales
Posted on :
30-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2486584
PURPOSE OF THE ROLE
A key member of the Customer Engagement Team accountable for taking customer orders and complaints. Ensuring customer satisfaction and fulfilling customer needs by channelling orders and complaints to the appropriate quarters for addressing and following up to ensure execution.
REPORTS TO
Customer Engagement Manager
DUTIES & RESPONSIBILITIES
Pick orders from the Companys website mobile application hotlines WhatsApp text messages and any other means by which orders are submitted to the company.
Pass on all orders to the operations team for fulfilment.
Follow through to ensure orders submitted to the operations team have gone through the customer journey and duly executed
Collate customer data.
Send anniversary and special day messages to customer
Take process enquire and respond to all customer complaints
Understand the various portfolios or customer groupings and the benefits they are entitled to
Give the appropriate and correct message to the customer
Gather market intelligence for the company
Submit daily and weekly customer service report
Improve and ensure customer retention and growth
A member of the product development team
Generate sales for the Companys APP (Web and Mobile)
And any duty that may be assigned
Requirements
TECHNICAL COMPETENCIES
A certificate in Counter Medical Assistant. Should have a minimum of work experience of 5 Years 3 of which should be at a retail pharmacy
Adept at Microsoft Office Suite
Excellent written and oral communication
Sound knowledge of customer service
Knowledge in pharmaceuticals
Ability to read prescriptions and raise queries where need be
Report Writing/Business Communication
Analytical/Problem Solving skills
MANAGERIAL COMPETENCIES
Excellent at listening to customer complaints and assuring them.
Strong SelfManagement Skills
Team player
Planning
BEHAVIORAL COMPETENCIES
Collaborative
Timeconscious
Proactive
Optimistic
Honest
Envisioning
Sociable
Innovative/ creative
EXTERNAL RELATIONSHIPS
Patients Medical practitioners guardians relatives medical facilities etc
KEY PERFORMANCE INDICATORS
Customer satisfaction
Customer retention
Resolving customer complaints
Adept at Microsoft Office Suite Excellent written and oral communication Sound knowledge in customer service Knowledge in pharmaceuticals Ability to read prescriptions and raise queries where need be Report Writing/Business Communication Analytical/Problem Solving skills
Employment Type
Full Time
Key Skills
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