Master Automotive Repair Technician

Master Automotive Technician

Company Overview:Castrol Premium Lube Express is a wellestablished and reputable automotive service center committed to delivering exceptional service and customer satisfaction. We take pride in our team of skilled professionals and cuttingedge technology providing a dynamic and rewarding work environment.

Position Overview: We are seeking a highly skilled and motivated Master Automotive Technician to join our team. As a leader in our shop you will play a crucial role in maintaining a high level of efficiency promoting teamwork and ensuring the expedient delivery of topnotch automotive services.

Key Responsibilities:
Leadership and Motivation:
Provide an example of leadership to achieve high levels of productivity and quality service.
Foster a positive and collaborative team environment.
Shop Organization and Efficiency:
Maintain a clean organized and efficient workshop to enhance productivity.
Implement and enforce shop procedures for optimal performance.
Focus on Technology:
Stay abreast of the latest automotive technologies and implement them into repair and diagnostic processes.
Provide guidance and training to the team on new technologies.
Advanced Diagnostics:
Demonstrate expertise in advanced diagnostics ensuring accurate identification of complex vehicle issues.
Mentor team members in advanced diagnostic techniques.
Vehicle Inspection:
Conduct thorough vehicle inspections to identify and assess mechanical issues safety concerns and areas requiring maintenance.
Provide detailed reports on inspection findings including recommended repairs and maintenance to ensure the safety and reliability of customer vehicles.
Personal Billable Hours:
Consistently produce a minimum of 30 billable hours per week through handson work.
Lead by example in delivering highquality efficient repairs.

Key Performance Indicators (KPIs):
Vehicle Inspection:
Measure inspection completion and accuracy rate of identified critical issues.
Diagnostic Accuracy:
Evaluate and enhance the accuracy of diagnostics performed.
Customer Satisfaction:
Ensure a high level of customer satisfaction through quality repairs and excellent service.
Training and Development:
Assess and enhance your skill levels through training and development initiatives.
Efficiency Metrics:
Monitor and improve technician efficiency metrics including turnaround times and completion rates.

Join our team at Castrol Premium Lube Express where innovation teamwork and excellence come together to create a rewarding and fulfilling career in automotive technology. If you are a passionate leader with a commitment to delivering exceptional service we invite you to apply and be a key player in our continued success.

Apply Now and Drive Your Career Forward with Castrol Premium Lube Express.

Requirements

Qualifications:

• Prefer ASE Master Certification in A1A8 & G series testing
  
• Proven leadership experience in an automotive service setting
  
• Strong diagnostic and technical skills
  
• Excellent organizational and communication skills
  
• Commitment to following and enforcing shop procedures
  

Benefits

Company Benefits:

In addition to a competitive salary Castrol Premium Lube Express offers a comprehensive benefits package including:

• Employee Paid Health Insurance
  
• Health Savings Account Plan
  
• 401k Retirement Savings Plan
  
• Paid Time Off and Holidays
  
• Tool Expense Reimbursement Program
  
• Employee Discounts on Services
  
• Ongoing Training and Development Opportunities
  

Skills You ll Need As with any career, there is a particular set of skills automotive service advisors need to be successful in their work. This job is about so much more than learning the mechanics becoming a service advisor requires a mixture of skills. Automotive Knowledge First things first, it s important for service advisors to have automotive knowledge. Whether they re ordering parts, looking over documentation or communicating with technicians, service advisors use their automotive knowledge everyday. Throughout their career, service advisors must continuously refresh their knowledge to stay relevant with the technological changes impacting their industry. Additionally, having automotive knowledge plays a big role in the credibility service advisors have with their customers. If a service advisor is confident in their automotive knowledge, this will put the customer at ease knowing their vehicle is in good hands. However, if the service advisor seems unsure and lacks knowledge, this will lead the customer to question whether the repair will be completed correctly. Strong Communication Skills A significant part of a service advisor s time is spent communicating with people both verbally and through writing. Being able to communicate effectively and in a professional manner is essential to getting the job done right and on time. Service advisors don t spend all of their time behind the scenes. Instead, they are constantly interacting with different types of people. They must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon to communicate with technicians effectively. If you have a passion for the automotive industry and want to spend your days around people rather than under the hood, this may be the job for you. Listening Skills Good listening skills are essential to being a good service advisor. In addition to listening to customer concerns when first bringing in their car, they must be available and willing to listen throughout the repair process as well as after the repair is complete. Service advisors who are good at what they do always make their customers feel valued and heard. If customers have questions at any point in the process, they are there to help. Service advisors understand the importance of the customer relationship, which is why they go above and beyond to ensure their needs are met. Time Management The environment service advisors work in is often very fast-paced, which requires them to have great time management skills. Between setting up service appointments, meeting with customers, writing repair orders and working with technicians, among other responsibilities, the schedule of a service advisor fills up quickly. To keep up and do their job well, service advisors must be organized and use their time wisely. They oversee many different repairs at one time, which requires them to be able to prioritize tasks and delegate when necessary. Ability to Think on Your Feet Successful service advisors never back down to a challenge. Whether a repair is running behind schedule, the wrong parts arrive or a customer is unhappy, they re the first ones to jump in and problem solve. When things don t go according to plan, service advisors must be able to think on their feet and come to a decision that best serves the customer and the company as a whole. Self-Motivated As a service advisor, you won t always have someone there telling you what to do. This means you must find the passion and motivation within yourself to do your job well. Besides managing your own work, you ll also likely be overseeing the schedules and workload of others. For those around you to respect you and see you as a leader, it s important to be self-motivated. Versatility One of the advantages of being a service advisor is the variety that comes with this career path. On any given day, you ll be communicating with different customers, technicians and managing different repairs. Therefore, it s important to be versatile and be able to adapt to different situations and work with different personalities.