Managed Services Engineer Microsoft Active Directory Azure Active Directory RSA SecurID

About ProofID

ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence UK HQ and offices in the US we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.

At ProofID our mission is clear we strive to provide painfree secure and seamless digital user experiences for our clients. Whether its addressing legacy systems compliance issues or M&A transitions our team has the expertise to navigate complex projects and ensure smooth implementations.

With over 100 employees worldwide we still maintain a closeknit culture. Join us at ProofID and be part of an exciting journey towards revolutionising identity management while working alongside worldleading customers.

Role Summary:

IAM Managed Services Engineer provides technical customer support to complex identity and access management solutions. They are a key contributor in a highperformance culture and team that is focused on delivering success for our customers. Managed Service Engineers are accountable for the quality of service provided to customers in a manner which minimises or removes the need for interruption to their business.

Requirements

Key Responsibilities

• Monitor customer environments proactively anticipate issues and coordinate with other resources advise customers propose solutions and effectively respond to service performance issues using the ITIL lifecycle model.
  
• Manage small consultancy style projects and handle complex incidents.
  
• Ensure that work is prioritised using the workflow management and ticket system.
  
• Maintain clear effective communications with all stakeholders both external and internal.
  
• Create easy to follow documentation in a variety of situations RCAs change records user guides etc.
  
• Manage own time effectively to complete assigned work and adapt schedule based on customer needs and priorities.
  
• Make a positive contribution to ProofID s Managed Services team through continuous improvement and sharing skills.
  
• Keep up to date on various technology developments through internal & external trainings.
  
• Able to build professional rapport with a range of customer and internal contacts
  
• Works collaboratively and iteratively across customer and internal organizations ensuring high levels of communication across a number of issues at any one time
  
• Positive and proactive in all interactions
  
• Able to translate technical information and regulations into understandable language and chooses appropriate format to ensure understanding
  
• Direct clear interaction with customers (and partners) ensuring high quality and timely responses
  

Key Competencies

• Manage and troubleshoot Microsoft Azure Cloud services.
  
• Manage and monitor Azure cloud environments ensuring optimal performance and security
  
• Deploy and configure virtual machines storage and networking components in Azure.
  
• Implement and optimize Azure resources for scalability and efficiency.
  
• Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
  
• Virtual Server Administration.
  
• Administer Windows servers Domain Controllers and Active Directory
  
• Basic understanding of TCP/IP DNS and general networking.
  
• Basic understanding of Cisco routers/switches and VoIP.
  
• Basic understanding of Firewalls/Gateways.
  
• Utilize PRTG for network monitoring and proactive issue resolution.
  
• Experience in working in or with data centres ensuring hardware reliability and uptime.
  
• Perform routine audits of systems and software.
  
• Develop knowledgebase documentation.
  
• Experience with Microsoft Active Directory / Azure Active Directory
  
• Experience with RSA SecurID
  

• Knowledge of Access Management Solutions: Ping / Forge Rock / Microsoft
  
• Knowledge of IGA Solutions: SailPoint / Net IQ / Ideiio
  
• Knowledge of PAM Solutions: Cyber Ark / Delinea
  
• HTML or Java Development Skills
  
• Infrastructure knowledge: Microsoft / AWS
  
• ITIL Certification
  
• Scripting Languages: Java Groovy Scripting HTML PHP Python
  

WE DO GREAT WORK WE VALUE OUR CUSTOMERS

WE SUPPORT OUR COLLEAGUES WE ARE CURIOUS

ProofID is an equal opportunity employer. We do not discriminate based on sex gender identity ethnicity religion sexual orientation neurodiversity disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.