M365 Technical LeadAssociate

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• Having a continuous improvement mindset never thinking that anything is enough and wanting to raise the bar will motivate you to work every day
  
• Ability to make sound decisions by making appropriate judgments in various situations such as interactions with employees work results troubleshooting etc. to achieve unified results
  
• Ability to manage and prioritize multiple tasks while utilizing time management and organizational skills
  
• Critical thinking that supports your ability to accurately assess interactions problem solve and collaborate within our quality framework and values
  
• A desire to be in an environment where you can constantly learn take on challenges and gain energy from change
  
• Proven track record of achieving and exceeding expected performance and behaviors
  

Requirements

• 10 TA
  
• / (MS teams Exchange SharePoint OneDrive AD Power platform Viva Office365
  
• Active Directory Exchange Office365 PowerShell Office365
  
• 24 365
  
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• Prior experience with MS Concierge Premier
  
• Microsoft
  
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• 10 years of experience for technical lead 5 years of experience for TA
  
• Excellent customer relations skills via voice/email and chat(Administrator level experience in any Office 365 product such as MS teams Exchange SharePoint OneDrive AD Power platform Viva etc.)
  
• Working knowledge of Active Directory Exchange email migration hybrid migration Office365 application troubleshooting PowerShell scripting and general Office365 technical support
  
• Must be able to work shifts to provide 24/7 customer support
  
• Investigation resolution and timely response to questions
  
• Stay up to date with the latest product information for all released software configurations
  
• Excellent professionalism and communication skills
  

• Prior experience with MSrelated support project experience (Concierge or Premier preferred)
  
• Related Microsoft Certifications
  
• Excellent written and oral communication skills in Japanese and English
  

• 
  
• 
  
• 
  
• 
  
• 
  
• 
  
• Having a continuous improvement mindset, never thinking that anything is enough, and wanting to raise the bar will motivate you to work every day
  
• Ability to make sound decisions by making appropriate judgments in various situations such as interactions with employees, work results, troubleshooting, etc. to achieve unified results
  
• Ability to manage and prioritize multiple tasks while utilizing time management and organizational skills
  
• Critical thinking that supports your ability to accurately assess interactions, problem solve, and collaborate within our quality framework and values
  
• A desire to be in an environment where you can constantly learn, take on challenges, and gain energy from change
  
• Proven track record of achieving and exceeding expected performance and behaviors
  

Requirements

• 10 TA
  
• / (MS teams Exchange SharePoint OneDrive AD Power platform Viva Office365
  
• Active Directory Exchange Office365 PowerShell Office365
  
• 24 365
  
• 
  
• 
  
• 
  

• Prior experience with MS Concierge Premier
  
• Microsoft
  
• 
  

• 10+ years of experience for technical lead, 5+ years of experience for TA
  
• Excellent customer relations skills via voice/email and chat(Administrator level experience in any Office 365 product such as MS teams, Exchange, SharePoint, OneDrive, AD, Power platform, Viva, etc.)
  
• Working knowledge of Active Directory, Exchange, email migration, hybrid migration, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical support
  
• Must be able to work shifts to provide 24/7 customer support
  
• Investigation, resolution, and timely response to questions
  
• Stay up to date with the latest product information for all released software configurations
  
• Excellent professionalism and communication skills
  

• Prior experience with MS-related support project experience (Concierge or Premier preferred)
  
• Related Microsoft Certifications
  
• Excellent written and oral communication skills in Japanese and English