Long Term JOB REQUIREMENT ON Cloud Engineer Lansing MI Hybrid Need submission details needed

Dear Partner, Good Morning , Greetings from Nukasani group Inc !, We have below urgent long term contract for ** Cloud Engineer, Lansing, MI, Hybrid,** City immediately available for interviews, could you please review the below role, if you are available, could you please send me updated word resume, and below candidate submission format details AND Skill Matrix, immediately. If you are not available, any referrals would be greatly appreciated. Interviews are in progress, urgent response is appreciated. Looking forward for your immediate response and working with you. **Candidate Submission Format - needed from you** Full Legal Name Personal Cell No ( Not google phone number) Email Id Skype Id Interview Availability Availability to start, if selected Current Location Open to Relocate Work Authorization Total Relevant Experience Education./ Year of graduation University Name, Location Country of Birth Contractor Type Home Zip Code Job Tittle: Cloud Engineer Location : Lansing, MI, Hybrid Long Term **Rate: Best competitive rate on C2C ** Hybrid schedule, 2 days a week in office REQUIRED. Tuesday & Wednesday. Local and Non-local candidates can apply. **Top Skill & Years of Experience Required:** Contact Center Development experience (NICE CXOne, Amazon Connect etc..,) 5+ years of experience NICE CXOne Studio experience 2- 3+ years of experience Ability to program in scripting languages such as Javascript 4+ years of experience Ability to develop, maintain, and troubleshoot webservice API calls 5+ years of experience **Role description:** Lead and direct cross-functional technical and agency business teams to support complex agency contact center solutions. Provide technical oversight and develops strong customer relationship and contact center business operations understanding. Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets. Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Skills based routing design and implementation for voice, chat, email, and SMS contact center technology Works with the Architecture team to design, develop, and deploy APIs, consume APIs. Understand business requirements with the ability to translate to technical requirements Prepare design documents based on business requirements for the application development Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Keep up to date on vendor products and enhancements and use the information as needed to improve customer usage of our supported platforms. **Critical Skills:** Ability to program in scripting languages such as JavaScript. Ability to develop, maintain, and troubleshoot webservice API calls. NICE CXOne Studio experience. (Formerly, NICE inContact). **Desired Skills:** Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics. **Skills Matrix** Contact Center Development experience (NICE CXOne, Amazon Connect etc..,) 5+ years of experience NICE CXOne Studio experience 2- 3+ years of experience Ability to program in scripting languages such as Javascript 4+ years of experience Ability to develop, maintain, and troubleshoot webservice API calls 5+ years of experience Thanks and Regards Sandeep |Talent Acquisition E: ,| Tel:Nukasani Group Inc 1001 E Chicago Ave , UNIT B111 Naperville , IL 60540 People, Process, Technology Integrator. An E-Verified Company.
8 years

Skills : IT