Level 1 IT Help Desk Analyst

Title: Level 1 IT Help Desk Analyst 730829

Location: Conyers GA (Onsite)

Duration: FullTime

Visa: USC/GC

Job Description

Under direct supervision assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues assign tickets to appropriate internal and external support staff escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Job Qualifications

Minimum Qualifications:

• High School diploma or GED
• Six months of IT Level 1 support experience handling customers questions complaints and/or providing information in a call center environment.

Preferred Qualifications

• 1 years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook MS Office Win 7 and 10.
• Vocational/Technical degree in computer applications computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

PreScreen Questionnaire

what is your current working authorization (OPT/H1B/Greencard/US citizen etc.)

what is your current employment status (employed in between jobs current project is coming to end soon)

what is your current salary and what is your expected salary for this position

what is your current residential location (city state and zip code)

are you willing to work onsite in Atlanta GA (if the remote work this question is not applicable)

do you have a long vacation plan (1week plus) in the next 06 months

are you COVID19 fully vaccinated

as a reviewer of your resume provide a summary of your qualification (less than 500 characters)