Level 1 Help Desk|R15000-R17000|Medical Aid + Provident Fund
Posted on :
07-11-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 + years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-11-2022
Job Description
Req ID : 1662775
About Staff Domain
Staff Domain connects the best local talent with leading progressive businesses from all around the world. We believe great professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Randburg equipped with high speed internet and business grade computers.
Our fun and supportive culture underpins our strong focus on learning and development. We work hard to ensure that you receive a strong induction and learning and development programs customized to propel you towards your long term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader. This role will be reporting physically to the office from day 1.
Join us and enjoy:
- Great Health Insurance for you and 1 dependent from day one
- Life insurance from your first day
- Market leading salary
- Health and fitness programs
- Regular social activities
Job Summary:
The Level 1 Help Desk handles various managed IT support related to onboarding and ongoing technical maintenance and trouble-shooting support. This is the basic level of customer support. While providing the highest level of customer service, the Help Desk Engineer responds to incoming service desk tickets, documents all information in the ticketing system, uses a knowledge base tool along with their expertise to resolve Level 1 requests according to all service level agreements.
The Level 1 Help Desk escalates unresolved problems /issues/requests to the proper Level 2 and 3 support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems, account creation, password resets, and provide basic desktop support.
Responsibilities for this position:
- Provide quality technical support to all inbound contacts via phone call;
- Provide training and awareness to users;
- Assign the proper level of priority to service tickets;
- Resolve first level computer problems according to internal procedures;
- Document interventions and update information in our systems;
- Perform data backup and restoration.
Requirements
Desired Skills
- DEP or AEC in computer science and 1 years of relevant experience;
- Knowledge of Windows environments, Active Directory and virtualization;
- Concern for the quality of customer service;
- Strong ability to adapt and learn;
- Sense of organization and priorities;
- Concern for the quality of customer service;
- Perfectly bilingual in French(oral and written).
- Autotask experience.
Desired Skills DEP or AEC in computer science and 1 years of relevant experience; Knowledge of Windows environments, Active Directory and virtualization; Concern for the quality of customer service; Strong ability to adapt and learn; Sense of organization and priorities; Concern for the quality of customer service; Perfectly bilingual in French(oral and written). Autotask experience.
Employment Type
Full Time
Key Skills
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