Lead Wayfair Stores Sales

Brief Overview of Position
Wayfair is looking for a driven leader to join our sales team as a Sales Floor Lead. We are looking for someone who is passionate and relentlessly focused on leading and developing teams driving sales target metrics building personalized connections optimizing operations and creating an environment that invites and inspires our customers.

Location
Wilmette IL

Essential Functions

• Assist Salesfloor Manager in creating a store culture that promotes recognition team development relentless customer focus and consistent drive to exceed target sales metrics.
• Provide an authentic & friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
• Support Store Leadership in building the best team through training and coaching and developing associates on knowledge of our product selling behaviors service standards operational process visual practices and other elements of the business.
• Lead team in ensuring the store meets visual replenishment cleanliness safety and back of house standards during floor shifts.
• Lead the use of utilization design tools CRM software and client accounts for consistent customer experience and record keeping.
• Manage and monitor stock levels merchandise adjacencies presentations signing and assortment in departments to ensure the salesfloor is adequatly stocked.
• Become an expert of Wayfair products and services to help guide customers through their questions & provide product options both in store and online through our endless aisle and store applications.
• Collaborate effectively in all operational aspects of the store including but not limited to: processing new products floor sets replenishment backfill substitutions checkout register and general upkeep of the store.

Education Qualifications

• High School Diploma or equivalent Req

Experience Qualifications

• 13 years Retail experience preferably motivating a team to achieve performance metrics (design or specialty sales a plus) Required
• 13 years Leadership experience preferably with experience guiding associates through selling and customer focus operational efficiency and process and replenishment/visual merchandising operations Required

Skills and Abilities

• Passion for great customer service and a drive to exceed sales targets. (High proficiency)
• Strong organization selfmotivation communication and relationship management skills. (High proficiency)
• An ability to handle customer escalations and demonstrates professional maturity. (High proficiency)
• Ability to learn and adapt to a vast product catalog. (High proficiency)
• Track record of thriving in a fast paced and changing work environment. (High proficiency)
• Demonstrated ability to lead within a team sales environment. (High proficiency)
• Ability to work flexible schedule including nights weekends and holidays (High proficiency)
• Desire to coach mentor and train. (High proficiency)
• Passion for holding other accountable and following through with workload. (High proficiency)
• Strong sense of cross functional partnerships. (High proficiency)
• Strong sense of business acumen and data processing. (Medium proficiency)

Physical Demands

• Stationary Position Frequently
• Move/Traverse Constantly
• Stationary Position/Seated Occasionally
• Transport/Lifting Occasionally
• Transport/Carrying Occasionally
• Exerting Force/Pushing Occasionally
• Exerting Force/Pulling Occasionally
• Ascend/Descend Occasionally
• Balancing Occasionally
• Position Self/Stooping Frequently
• Position Self/Kneeling Frequently
• Position Self/Crouching Frequently
• Reaching Frequently
• Handling Frequently
• Grasping Frequently
• Feeling Frequently
• Communicate/Talking Constantly
• Communicate/Hearing Constantly
• Repetitive Motions Frequently
• Coordination Frequently

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals including individuals with disabilities. As part of this commitment Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process please let us know by completing our .

Need Assistance

For more information about applying for a career at Wayfair visit our .

About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.

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