Lead Medical Emergency Dispatcher
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Job Description
Work Shift: 6:00 AM 2:00 PM EST Tuesday Friday
Are you ready to be the calm in the storm LaunchTech is seeking a dynamic organized and resilient individual to join our crew as an Emergency Services Dispatch Supervisor. If you thrive in fastpaced environments possess exceptional leadership skills and have a passion for ensuring the safety and wellbeing of your community then this role is tailormade for you!
What Will You Do
In this role you will support the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda MD.
Lead Key Responsibilities:
Overseeing the operations of our emergency services dispatch team ensuring efficient and effective response to emergency calls and dispatching appropriate personnel. You will lead a team of dispatchers providing guidance support and training to ensure highquality service delivery. Your performance will be assessed through handson experience during emergency scenarios and by reviewing work conducted alongside government employees.
- Supervisory Excellence: Lead and mentor a team of emergency dispatchers providing guidance support and training to ensure optimal performance during highpressure situations
- Operational Oversight: Oversee the daytoday operations of the dispatch center ensuring efficient allocation of resources adherence to protocols and timely response to emergencies
- Resource Management: Manage staffing schedules equipment maintenance and inventory to ensure seamless operations and readiness to respond to emergencies at any given moment
- Quality Assurance: Implement quality control measures to ensure accuracy efficiency and compliance with established procedures and regulations
- Collaborative Coordination: Foster strong relationships with government employees emergency response agencies law enforcement fire departments and medical personnel to facilitate effective communication and coordination during emergencies
- Ensure accurate maintenance of daily timekeeping entered by employees
- Participate in recruitment hiring and onboarding of new call center staff as needed
- Perform other duties and responsibilities as assigned by management
Requirements
- 3 years of strong leadership skills are required
- One (1) year of responsible work experience as an emergency or nonemergency dispatcher/call center operator public safety officer security military or healthcare services or relevant work experience using tworadio communication
- Ability to work well under pressure
- College Degree or equivalent professional experience in a supervisor or manager role
- Proficiency in standard computer operations including proficient typing skills
- Knowledge of the logs reports and filing procedures to perform necessary operator logging and documentation
- Knowledge and skill to coordinate the work of the E911 center with installationwide emergency services and other offices having a relationship
- Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams
- Ability to analyze information given over the telephone in emergency situations quickly
- Ability to communicate and interact orally with a variety of individuals in emergency situations
Physical requirements
Normal office environment mobility: sitting walking bending stooping standing lifting a maximum of 25 pounds (greater than 25 pounds requires a twoperson lift) turning pushing. Normal office dexterity including reaching handling grasping typing/keyboard and phone use.
Benefits
Benefits:
Medical
Dental
Vision
401K w/ Match!
PTO
Making a difference and helping those in need
And more!
Employment Type
Full Time
