Lead Client Service Representative

Our philosophy of pet care is simple

By being the spokesperson for your pet’s best interest we strive to provide superior and compassionate health care to ensure that your pet lives the longest healthiest and happiest life possible.

We will make every effort to preserve and prolong life when a quality future is possible. We attend to patient comfort both physical as well as emotional.

• Patience & Compassion: Remaining professional while still making Doctors teammates clients and patients feel as comfortable as possible regardless of the situation or challenges presented.
• Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care applying excellent written and verbal skills.
• Active Listening: Following the expressed wishes of teammates and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk reception area waiting area office public bathroom(s) and exam rooms.
• Processes cash checks charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts recalls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications instructions new client kits and any other take home items.
• Handles emergency situations with great care patience and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner ensuring every experience ends in satisfaction.

• Full or parttime
• Ability to work on weekends
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development