Lead Accounts - Receivable Representative
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-02-2024
Job Description
Req ID : 2572428
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is for one of our clients specializing in biotechnology product development services. Our client is dedicated to supplying laboratory equipment chemicals supplies and services essential in healthcare scientific research safety and education. As the global leader in serving the field of science our client boasts an annual revenue of around $40 billion with a mission to empower customers to make the world healthier cleaner and safer. Our clients global team is committed to delivering an unparalleled blend of cuttingedge technologies convenient procurement options and pharmaceutical services under their industryleading brands.
Position: Lead Accounts Receivable Representative
Location: Pittsburgh PA 15275
Duration: 6 Months
Job Type: Contract
Work Type: OnSite
Shift: 08:00 AM to 05:00 PM
Position Summary:
- The Lead Accounts Receivable Representative is responsible for interacting with our Shared Services Center to resolve internal and/or external issues delaying invoice payment.
- They manage all aspects of problemsolving and facilitate conversations with responsible parties.
- They may at times be asked to manage a portfolio of outstanding Accounts Receivables.
- This would entail handling all aspects of customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.
Responsibilities:
- Communicate professionally both written and verbal
- Effectively manage a high volume of email communication and phone contact.
- Have strong working knowledge of customer billing platforms and internal systems that allow problem identification and solution.
- Proficiency in Cognos report writing and key Excel functions that will drive collection efficiencies for large customers.
- Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans.
- Use business acumen to proactively identify problems and potential risks formulate sound solutions and develop and deliver action plans.
- Drive accountability by escalating delinquency issues within the customer and organizations.
- Ability to react to and effectively manage changes in priorities based on business needs.
- Formulate a course of action to consistently accomplish or outperform established goals.
- Recognize and escalate changes in customer behavior that indicate an increased risk of delinquency or default.
- Ability to work with minimal supervision; following guidelines and company policy.
- Support development and implementation of onboarding content for new team members.
- Use Practical Process Improvement techniques to identify and solve the problems root cause.
- Mentor and support other team members.
- Perform other duties as required to support customers sales and other areas of the organization.
Minimum Requirements/Qualifications:
- Bachelors degree in a business field preferred.
- Excellent written and verbal skills that allow effective communication via both phone and email; professional and customerfocused manner with attention to detail.
- Goal oriented.
- Possesses a high degree of integrity.
- Collection customer service or finance background and analytical skills necessary to reconcile customer trade accounts.
- Ability to work effectively with other team members in an open environment.
- Proficiency in programs with MS Office (Word Excel and Outlook) Oracle and Cognos.
NonNegotiable Hiring Criteria:
- High School Diploma.
- 5 years of experience in collections and/or business or an equivalent combination of education and experience.
- Businesstobusiness collections customer service or finance background and analytical skills necessary to reconcile customer trade accounts.
- Demonstrate proficiency with MS Office (Word Excel and Outlook) Excellent written and verbal skills that allow effective communication via both phone and email.
- Operates with a high degree of integrity and works well in a team environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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