L2 Service Desk Engineer for Growe

Growe welcomes those who are excited to:

• Perform initial technical investigations for all issues observed in monitoring and customer incident requests;
• Serve as the initial point of contact through the helpdesk tool;
• Rectify known issues or implement workarounds by documented procedures;
• Create and maintain procedural documentation;
• Escalate issues to the 2nd and 3rd lines of support as needed;
• Provide support and troubleshooting for various computer hardware and software issues demonstrating a strong understanding of infrastructure systems servers and network support.

We need your professional experience:

• Proven experience in supporting enduser devices within an enterprise desktop environment;
• Proficiency in Windows 1011 administration with MacOS and Linux (desirable);
• Understanding of endpoint security including patch management antivirus and encryption;
• Basic experience with enduser infrastructure systems such as Active Directory SCCM and VPN;
• Demonstrated analytical troubleshooting and problemsolving skills;
• Solid networking skills;
• Proven ability to multitask effectively prioritize and meet SLAs;
• Basic knowledge of or experience with Task Management Systems;
• Intermediate proficiency in English.

We appreciate if you have those personal features:

• Great communication and negotiation skills;
• Multitasking and timemanagement skills with the ability to prioritize tasks;
• Ability to work both independently and in a team.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious clear measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.