L2 HelpdeskService Desk Support Engineer
Posted on :
27-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-02-2024
Job Description
Req ID : 2574599
- IT helpdesk (Service desk support ITIL certification)
- Accept inbound calls; identify document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; oncall support on rotation basis (2 3 weeks per year: Monday 10pm Thursday 6am; Friday 10pm Monday 6am)
- 1 years PC support experience 6 months call center support
- 1 years of experience supporting PC operating systems including Windows 7 and Windows 10
1 years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6 months of experience with MS Office applications (Word Excel PowerPoint Outlook etc.) ability to create edit save and send. Effective communication efficient call handling
Employment Type
Full Time
Key Skills
- Accounts Receivable
- Fund Management
- Apache Tomcat
- ABAP
- Bank Reconciliation
- Fiber
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