L2 EUC Engineer

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel We are a global company offering ground services (hotels, transfers, tours, activities) to travel Our products help our partners and customers to create amazing Travel
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to search requests We deliver amazing outcomes using leading edge technology through innovative and creative
WebBeds is a subsidiary of Webjet Limited (ASX: WEB) an ASX 200 listed company operating a global digital travel

What makes us stand out?

• We are a wholesale global travel organisation
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds?

WebBeds is the world s fastest growing provider of accommodation distribution services to the travel Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and Our search API reach peaks of more than requests per second, each one consisting of tens or hundreds of hotels, with continued
"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT
With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a
Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and We have a very strong technical team from which you will be able to learn but are encouraged by new ideas and fresh thinking that you will bring with
We are looking for an EUC Computing Engineer (L2) to support the business in achieving its strategic The End-user Computing Engineer (L2) is in the mid-level position in the EUC Engineers job family and is proactive in identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to Their primary objective is to ensure zero missed service level agreement

In this role you will:

• Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
• Able to troubleshoot hardware/software issues with laptops and tablets
• Knowledge of AD, AAD & Windows 10,11
• Inventory Management
• Deskside and white glove support experience
• Knowledge of Intune would be a big
• Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record
• Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software
• Perform basic PC, network, and mobility troubleshooting
• Support with creating, editing, and maintaining user accounts, permissions, and passwords in
• Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and
• Ability to identify problems and proactively suggest ways to improve processes as applicable
• Contribute to Knowledge Base content in line with writing styles and content guidelines
• Create / Maintain / appropriate User Guides and publish updates as needed

The skills we would love to see in your suitcase!

• Diploma or Degree in engineering, computer science, or scientific discipline from a recognized university or
• Good working knowledge in Microsoft modern workplace and
• Must have good knowledge of Azure AD and related
• Good knowledge of network concepts (, TCPIP, Windows/Mac Networking, Wireless, Ethernet) Specialist technical experience, ideally within a Desktop support role of which at least 2 years must be in a support
• 1 to 3 years of experience providing onsite and/or remote technical support to end-users in PC and Mac
• ITIL Experience, Skills and Behavioural Requirements
• Ability to work in a team environment or
• Provides resolutions to a variety of technical problems of moderate scope and
• Communicates clearly with technical and non-technical audiences, both verbally and
• Strong organizational and multi-tasking skills, along with the ability to prioritize tasks among many competing
• Professional attitude and
• Skilled at setting priorities to complete tasks/projects within scheduled
• Strong analytical skills for effective troubleshooting and
• Contributes to projects and milestones as per the needs of the
• Basic understanding of group management/administration

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service &

• International highly skilled group of experts from all around the globe
• Dynamic environment with the chance to grow, influence & impact change
• Disruptive, fast-growing market leader within travel & endless possibilities
• Culture built on collaboration empowerment and innovation

Find out more about the WebBeds business at;-#LI-Hybrid