Key Account Manager

• Client Satisfaction and Retention:
• Understand the needs and requirements of key clients to ensure their utmost satisfaction.
• Address any concerns or issues promptly to foster longterm relationships and loyalty.
• Revenue Growth:
• Identify upselling and crossselling opportunities within key accounts to drive revenue growth.
• Introduce new products or services and explore ways to increase clients spend with our organization.

• Meeting Sales Targets:
• Take ownership of meeting or exceeding sales targets assigned to key accounts.
• Deliver value and align offerings with clients business objectives to contribute to overall sales success.
• Strategic Account Planning:
• Develop and execute strategic account plans to achieve mutual goals such as revenue growth and customer satisfaction.
• Outline steps and strategies to expand market presence and strengthen client partnerships.
• Customer Advocacy:
• Serve as the voice of the customer within the organization.
• Effectively communicate client needs challenges and feedback to relevant teams to drive improvements and enhance the client experience.
• Risk Management:
• Identify and manage potential risks within key accounts.
• Proactively address issues and develop contingency plans to minimize negative impacts on client relationships.
• CrossFunctional Collaboration:
• Collaborate with internal teams including sales marketing product development and customer support to ensure seamless service delivery.
• Foster a unified approach to meet client needs effectively and efficiently.
• Market Insights and Competitor Analysis:
• Stay abreast of industry trends market dynamics and competitor activities.
• Identify opportunities and potential threats to stay ahead in client interactions.
• LongTerm Relationship Building:
• Invest time and effort into understanding clients businesses and becoming a trusted advisor.
• Build lasting relationships to lay the foundation for enduring partnerships.
• Continuous Improvement:
• Strive for continuous improvement in performance and approach.
• Seek feedback learn from experiences and adapt strategies to ensure topnotch key account management skills.

• 510 years of experience in account management preferably in the IT industry.
• Proven experience working in a startup environment.
• Strong client relationship management skills with the ability to build rapport and trust.
• Demonstrated ability to identify and pursue upselling opportunities.
• Experience overseeing the delivery of IT projects ensuring quality and timeliness.
• Excellent communication and interpersonal skills.
• Bachelors degree in Engineering or related field preferred.

relationship building,client management,decision-making