Junior Account Manager UKI Market

Hello!

At Factorial were looking for a new Account Manager for the UK&I Market to help us boost the company to the next level.

Before digging into much details...

Factorial bets for potential and growth if you seek a place to demonstrate and be accountable of your own success but you dont meet every point of this Job Description please apply anyway!

Are you ready for the challenge

• Build engage and develop top quality relationship with our enterprise customers through regular communication constant and proactive improvement action plans.
• Manage your own customers portfolio keep its information updated on a daily basis and build tracking reports of the status of the accounts.
• Accompany our client from the signature of the contract and Guarantee a top quality onboarding implementation and training process.
• Constant contact with existing clients to understand their requirements and needs expectations and strategize a personalized sales plan.
• Provide aftersales support Crossselling upselling and churn management and guarantee a strong long term transparent and trustable relationship.
• Ensure prompt and accurate answers to all clients queries offering personalized feedback.
• Promote and explain new products/services and functionalities to existing customers.
• You will work hand in hand with different teams especially with the sales product and development teams you will be their main contact person so the feedback you can provide them will be super valuable.
• You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.

Your Profile

• English expert speaker other languages are a plus. We are international!
• Previous Customer oriented experience; other Sales Customer Satisfaction and similar experiences are highly valued!
• You like making things easier for customers and colleagues. If theres a roadblock you want to smooth it away!
• Ambitious selfmotivated but team worker energetic and positive thinker (eyes on the bright side!)
• Committed organized proactive problem solver and you love helping people.
• Strong organizational skills with extensive use of CRM tools and portfolio management.
• Decisive and fearless to pick up the phone and support our clients.
• Ready to work in a fastpaced less corporate startup environment.
• Eager to take ownership of the company and share improvement points (we have a culture of change!)

Perks of being part of our team

1. Save expenses with Cobee and get your salary in advance with Payflow
2. Healthy life with a free physiotherapist in the office Gympass and Alan as private health insurance
3. Language classes with Yolk Academy & Factorial Language exchange
4. Syra and Apeteat discounts
5. Breakfast in the office organic fruit and free caffeine and theine
6. Flexible schedules pet Friendly and no dress code!

Structured Career Paths & Salary starting from 24.000 OTEs.

About Factorial HR

Factorial is an allinone HR Software fastgrowing startup founded in 2016. Our mission is to help SMEs automate HR workflows centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries it has built a super diverse and multicultural team of over 1000 people in Barcelona Brazil Mexico and EEUU offices.

Weve won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Atomico Tiger CRV Creandum Point Nine Capital and K Fund).

Diversity is part of our culture we have more than 43 nationalities in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume identity pronouns cover letter etc). We do not discriminate on any aspect in fact; Factorial encourages everyone to join us!

We #betonpeople

#LIIE1