JSM Analyst Resource

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Configuration maintenance and administration of Atlassian products (Jira Confluence Bitbucket Jira Service Desk) system administration experience of Atlassian systems (JSD/JSM Jira server (Windows/Linux/Cloud) Experience in configuring user permissions and roles in Jira. Experience in the design build customization and roll out of advanced Jira workflows (script runner plus automation) and schemes. Custom Jira dashboard creation for analytics Proven Jira Administration experience with deep knowledge of best practices Expert level experience with Jira Service Management (configuration automations workflows integrations CMDB/Assets); building new solutions. Experience with Jira Software Confluence Experience in adding New Jira Users Creating Jira Projects troubleshooting permission issues and missing notifications. Experience in configuring Jira security policy vulnerability remediation. Handled Jira patch updates and backup. Experienced in the selection and implementation of Marketplace apps. Experience developing custom plugins for JSM/Jira Ability to drive business analysis / requirements sessions. Knowledge of ITSM practices and how they are fulfilled with JSM. Knowledge and application of best practices for JSM/Jira Evaluate and manage the usage of Atlassian addons to meet team and business needs. Work with development and design teams to identify procedural efficiencies such as with Jira Workflows custom fields etc. Devise test and deploy integrations between Atlassian products and other internal tool chains. Conduct training for employees and new hires on JIRA and also briefing the team/s on new functionalities. Research and implement new approaches on Jira and Confluence usage. Prompt issue resolution with JIRA Projects and Confluence in coordination with other admins partner teams and Atlassian premier support.Preferred Skills 36 years experience administrating Atlassian products (Jira Confluence Bitbucket Jira Service Desk) 34 years of system administration experience of Atlassian systems (JSD/JSM Jira server (Windows/Linux/Cloud) Strong knowledge and familiarity with JQL Atlassian profession certificates ACP120 Jira Administration for Cloud Certification or ACP100 Jira Administration for Data Center Very strong verbal and written communication skills Working knowledge of both Scrum and Kanban methodologies Experience extending Atlassian products via code development is preferable. Experience directly integrating Atlassian products with other systems is preferable. Knowledge of script runner is a plus.