IVR Product Owner

Product OwnerRole Description: Expert understanding of Collaboration Tools such as Miro Azure DevOps SharePoint Microsoft Teams Microsoft Powerpoint Microsoft visio Have a Design Thinking Mindset: Personas Journey Maps Story Maps User story writing and Acceptance Criteria Expert Understanding of technologies of Salesforce Co Pilot capabilities Expert Understanding of benefits of Co Pilot: Associate and customer satisfaction Knowledge Call Misdirects User experience Cost Savings Average Handle/Call Time Ability to determine needed enhancements based on analysis of metrics and quantify the expected results Expert understanding of Agile Methodologies Preferably certified Agile Product Owner Agile and DevOps methodology: Backlog grooming Sprint Planning Excellent Communication organization and planning skills Stakeholder ManagementCompetencies:Product OwnerExperience (Years):10 & AboveEssential Skills:Insight CoPilot Product OwnerDesirable Skills: Expert understanding of Collaboration Tools such as Miro Azure DevOps SharePoint Microsoft Teams Microsoft Powerpoint Microsoft visio Expert understanding of Agile Methodologies Preferably certified Agile Product Owner Stakeholder Management