Italian Speaking Cus....
Italian Speaking Customer Service Advisor
Posted on :
06-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2024
Job Description
Req ID : 2695315
Brief CSSR Job description
Work for a prestigious airline brand on various work streams
Assistance to passengers with pre & post flight departure travelrelated queries in customer relations department in Italian & English languages
Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
Fully paid product and systems training provided.
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels.
Demanding and timesensitive call centre environment
Requirements
Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
Located in South Africa preferable
Permanent residence permit/ South African ID holders only
Excellent Computer literacy & technical skills
No criminal record.
Flexibility to work shifts
Previous customer service experience preferred
Employment terms and conditions
1. Remuneration: R190 000 CTC per annum
2. Fulltime Permanent contract: 40 hours per week at 89 hours shifts per day
3. Rotational shifts Mondays Fridays include rotational Saturdays Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
4. Training: 4 6 weeks (Fully Paid).
5. Probation period: 4 months
6. Health insurance benefit (Paid for by the Company)
7. Officebased or Remote position available
PLEASE NOTE: Own home Fibre internet line & UPS solution required for work from home option.
Employment Type
Full Time
Key Skills
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