IT Unified Communications Engineer

Key Responsibilities:

• Install configure operate maintain and upgrade video conferencing equipment test environment and infrastructure.
• Working knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM Cisco Expressways Cisco Endpoints Poly DMA DMA Edge RMX RPRM Workflow Server Poly Cloud CVI Microsoft Teams Rooms and Poly Endpoints.
• Understanding and troubleshooting Crestron BiAmp Extron 30channel digital mixers for live sound production Vaddio type video switchers and digital camera equipment Clear Com type audio devices multichannel lighting board including lighting presets PowerPoint VLC player PC hardware and many types of cables extenders video and audio peripherals from Shure Netgear QSC Epson and Samsung.
• Advanced technical knowledge of howto setup install troubleshoot and connect audio visual equipment including cameras microphones projectors and monitors.
• Schedule setup and disconnect video conferences for internal and external meetings.
• Provide video conferencing event planning production packets consisting of logistics test plans configuration drawings and other necessary information working with other crossfunctional teams.
• Utilize the existing managementtracking tool ServiceNow for all related incident tracking service tickets and change requests.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Troubleshoot and resolve video conferencing and event service incidents including RMAs and hardware/software issues.
• Maintain currency and provide recommendations for new technologies.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Process service requests within the Video and Event Services area.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users the IT Video Team Executives and IT management.
• Collaborate with operations and support teams to provide direction/support streamline processes improve efficiencies and enhance the overall user experience.
• Create internal and enduser documentation for supported architecture and operations.
• Produce Run of Show documents attendance reports IT equipment readiness checklist and other items for Audio Video production team.
• Provide video conferencing event planning production packets consisting of logistics test plans configuration drawings and other necessary information working with other crossfunctional teams.
• Conduct equipment audits as necessary.
• Must be a selfstarter with the ability to work independently and as part of a team.
• Manage multiple deadlines and prioritize projects accordingly.
• Mentoring/Training team members.
• Extensive experience with MS Office including Visio.

Preferred Experience:

• Bachelors Degree in Computer Science Information Systems or other related field. Or equivalent work experience.
• Typically has 5 to 7 years of related work experience.
• Experienced in A/V Design budget and project management.
• Experience with Zoom Webinar Qumu Zoom Meetings Teams Meetings and other industrystandard meeting platforms.
• Basic understanding of networking and network protocols.
• Understanding of eCDN management and other enterprise video collaboration products and services.