IT Technician Level II

At Worldwide Logistics Group we are rewriting the forwarding industry to provide transparent and tailormade services to our customers. We are passionate and dedicated about what we do and our customers benefit from our teamwork and experience. We are a welldiversified logistics company providing traditional air and ocean forwarding warehousing and ecommerce as well as all modes of transportation. Our motto is our company our customer our responsibility and we are committed to the wellbeing of our staff customers and suppliers.

This is a fulltime role for the position of IT Technician Level II at Worldwide Logistics Group in our Netherlands office. Do you have an entrepreneurial mindset If so we want to hear from you! You will be based in our office in Rotterdam.

Tasks

• Primary escalation resource for ticket resolution within the EU for both handson onsite and remote issues.
• Liaise with US colleagues to create new user accounts and handle potential escalations.
• Be comfortable servicing network infrastructure equipment not limited to Firewalls Switches Routers and Access Points.
• Be willing to travel to sites within the UK Spain Poland and possibly other parts of the EU if needed.
• Have familiarity using and managing workflow via a helpdesk ticketing system.
• Support users in the use of computer equipment and peripherals including telephones and mobile devices.
• Maintain an organized daily structure working to close assigned jobs in an appropriate time frame.
• Must be handson. This role will at times require the repair of ITrelated equipment in our warehouses and offices including but not limited to access points firewalls switches servers hand scanners Label printers and Routers.
• Must be able to speak English no exceptions.

Requirements

• Knowledge of a wide range of technologies including Windows OS Windows Server O365 Azure Intune SQL AD DHCP DNS VPN Networking Firewalls Routers VMware AV and SharePoint.
• Be comfortable servicing Windows desktops and laptops and have familiarity with Windows Servers.
• Must have experience repairing wiring 568 A&B terminating and crimping wiring.
• Strong experience using Microsoft Productivity tools Word Excel Outlook and Visio.
• Demonstrated expertise in diagnosing and resolving IT system software and hardware issues.
• Excellent verbal and written communication skills enabling the clear and concise conveyance of technical information.
• Dedication to delivering exceptional customer service with the ability to empathize and remain patient when handling user issues and escalations.
• A logical and solutionoriented mindset capable of working effectively under pressure and within tight deadlines.
• Proficient in creating and maintaining comprehensive documentation encompassing knowledge base articles standard operating procedures and selfservice solutions.
• Have a minimum of 5 years experience working for an MSP or an IT helpdesk in a multisite organization.
• Ability to work independently as well as part of a team.
• A background in IT within a Logistics ecommerce or manufacturing industry is highly desirable.
• Excellent communication skills with a professional approach to customer services.
• Strong time management skills.
• An intuitive and methodical approach to diagnosing hardware and software faults.
• Experience with Logistics software platforms such as CargoWise is highly desired.
• Must hold a driving license and be able to rent a vehicle when traveling to other cities potentially.
• Occasional work out of hours during maintenance windows.

Benefits

Traditional healthcare and timeoff benifits. Annual bonus. 25% Hybrid