IT Technician
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-02-2024
Job Description
Req ID : 2571067
- Responsible for day to day technical support and timely resolution of endusers desktop related issues incident tickets and optimal restoration solution provided to endusers
- Providing direct over the phone or remote troubleshooting of enduser desktop equipment application device communication and connectivity issues in a timely fashion
- Imaging Installing diagnosing repairing maintaining and upgrading desktop devices equipment software applications and operating system
- Supporting all hardware and software Add Change Move Install Imaging Upgrade of desktops printers scanners devices equipment and ensure optimal performance of the enduser workstations
- Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems file servers email servers application servers and administrative systems to help minimize endusers downtime
- Where and when necessary perform restoration activities working with other teams access teams
- Escalates issues/problems to proper tier 2 tier 3 support team members and vendors as the case may be
- Performs general preventative and remedial maintenance tasks on computers laptops printers and any other authorized peripheral equipment
- Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory document customer repairs maintains and restocks assigned parts inventory
- Promptly analyzing incident tickets and enduser incoming call problems and support requests to determine restoration strategy and approach
- Facilitate endusers desktop data and application restoration and recovery
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software
- Responsible for tracking hardware and software inventory
- Familiarize and assist endusers on basic software hardware and peripheral device operation and use
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Arranging and preparing equipment for shipping/receiving and disposition
- Accurately and promptly record incident/issue and service request ticket work logs and service restoration activities in the incident management system with the date time and restoration activities summaries
- Developing indepth skills and technical knowledge of each system and subsystems in current and new technologies
- Maintaining adequate and industry awareness of knowledge of operating systems and application software used to provide a high level of support
- Maintains follows and consistently demonstrates a general knowledge of team policy guidelines processes and procedures
- Prepares and willing to do any other reasonable and lawful instruction/task on time and correctly
- Managing time efficiently effectively setting priorities appropriately schedule calls able to maintain professional demeanor under stress and operate within customer support standard operating procedures
- Broad knowledge and expertise in the characteristics of computers peripheral devices communications systems and hardware capabilities programming languages E.D.P. applications systems analysis methodology data management and retrieval techniques;
- Maintains proper grooming and adheres to attendance and timesheet policy standards.
Employment Type
Full Time
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
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