IT Technician

Job Title: IT Technician

Department: Information Technology

Location: Trichy

Reports To: IT Manager / Systems Administrator

Job Summary:

As an IT Technician you are responsible for ensuring the smooth operation and maintenance of the companys IT infrastructure. Your role includes proficiency in Microsoft Office applications creating and managing maintenance schedules maintaining parts inventory creating procedural manuals estimating costs for labor and parts for industrial equipment and adjusting schedules to account for emergency work.

Key Responsibilities:

1. System Maintenance and Work Order Management:
   

   • Create and manage maintenance schedules for IT systems and generate work orders as required.
     
   • Perform routine checks and maintenance tasks to ensure system integrity and efficiency.
     

2. Parts Inventory Management:
   

   • Maintain an accurate parts inventory for IT equipment and systems.
     
   • Order supplies and parts as needed ensuring the availability of necessary components for maintenance and repairs.
     

3. Documentation and Procedural Manuals:
   

   • Create and maintain comprehensive procedural manuals that explain how to perform specific IT tasks and operations.
     
   • Ensure that all documentation is uptodate accurate and accessible to relevant personnel.
     

4. Cost Estimation and Budgeting:
   

   • Estimate costs of labor and parts for the maintenance and repair of industrial IT equipment.
     
   • Assist in budgeting and financial planning for IT maintenance and upgrade projects.
     

5. Schedule Management and Emergency Response:
   

   • Adjust maintenance schedules to accommodate unexpected emergency work or urgent IT issues.
     
   • Respond promptly to emergency situations ensuring minimal disruption to IT services.
     

6. Collaboration and Communication:
   

   • Work collaboratively with the IT team and other departments to ensure cohesive operations and maintenance efforts.
     
   • Communicate effectively with team members management and external vendors or contractors as required.
     

Requirements

Essential Qualifications:

• Associates degree or higher in Information Technology Computer Science or a related field.
  
• Proven experience as an IT Technician or in a similar role with a strong background in IT maintenance and operations.
  
• Proficiency in Microsoft Office applications and familiarity with IT management software and tools.
  
  

Benefits

Skills Required:

• Strong technical and problemsolving skills.
  
• Proficiency in creating and managing documentation and procedural manuals.
  
• Ability to estimate costs and manage budgets for IT maintenance and operations.
  
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
  
• Excellent communication and teamwork skills.
  

Specific Criteria or Requirements:

• Ability to adapt to a fastpaced and dynamic work environment.
  
• Willingness to work flexible hours and be oncall for emergencies if required.
  
• Physical ability to work in settings involving IT equipment and infrastructure.