IT Technician

Job Overview

Internet service provider in North Goa requires IT Technician with experience in Fiber Optic Network management & FTTH configuring & troubleshooting basic networking hardware & equipment.

Job Responsibilities

• Experience in Fiber Optic Network management & FTTH.
• Configuring & troubleshooting basic networking hardware & equipment.
• Working with senior team to develop maintain & upgrade the network including optimising redundancies.
• Operational excellence responsible for ensuring maximum uptime.
• Optimising 10 G Network Mapping managing & maintaining.
• Managing an inventory of all networking hardware including switches OLTs MikroTik devices SFPs etc.
• Responsible for joint management of the technical & operations teams working closely with the Head of the company bringing ideas making business development recommendations & turning concepts into progressive technical strategies.
• Refining the business from an operational point of view.
• Providing input on how to build on an already successful product portfolio.
• Responding to customer callouts Troubleshooting & fixing technical issues Ranging from Internet related issues to general IT issues.
• Knowledge in configuring & troubleshooting computers computer hardware & LAN networking hardware including routers access points & switches.
• Contributing to the technical set up & delivery of new bandwidth & supporting IT infrastructure.
• Technical development of the businesses to streamline processes including but not limited to: CRM platforms Internet Service Management platforms & security.
• KPIs reporting adhering to SLAs.
• Developmental project delivery as per requirements of the business.

Job Requirements

• A high school degree and an associate or bachelors degree in computer science engineering or related field.
• Previous experience of 23 years.
• Knowledge in configuring & troubleshooting computers computer hardware & LAN networking hardware including routers access points & switches.
• Good knowledge of internet security and data privacy principles.
• Excellent communication organizational and timemanagement skills

Working Hours: 8.45 am closing (or equivalent based on achieving objectives) Monday Saturday. Rotational Sunday shift with an alternative paid day off.

Other benefits: PF & ESIC benefits.

Location: North Goa