IT Support Specialist Remscheid Germany

TechBiz Global is a leading IT recruitment company. We provide IT recruitment outstaffing outsourcing software development and different consulting services with a primary focus on making our partners achieve their business goals successfully.

At TechBiz Global we celebrate diversity and are promoting an inclusive environment. Our clients and partners are located around the world.

Our team is looking for the IT Support Specialist to join one of our German clients. The project is for a minimum 6 months with possible monthly extensions thereafter.

The IT Support Specialist plays a crucial role in maintaining the technological infrastructure of an organization providing technical assistance and ensuring smooth daytoday operations.

Tasks

12 years of experience with:

1. **Help Desk Support:**

• Responding to user inquiries and technical issues via phone email or inperson.
• Troubleshooting hardware and software problems and providing timely solutions.
• Offering guidance on the use of various IT systems and applications.

2. **Hardware and Software Maintenance:**

• Installing configuring and maintaining computer systems servers and peripheral devices.
• Managing and updating software applications antivirus programs and operating systems.
• Performing routine hardware maintenance and upgrades.

3. **Network Support:**

• Assisting in the setup and maintenance of network infrastructure.
• Diagnosing and resolving network connectivity issues.
• Collaborating with network administrators to ensure efficient data flow.

4. **User Training:**

• Conducting training sessions to educate users on best practices and efficient use of IT
  resources.
• Creating user guides and documentation for common issues and procedures.

5. **Security Management:**

• Implementing and enforcing security protocols to safeguard against unauthorized access.
• Participating in the development and execution of disaster recovery plans.

6. **System Monitoring:**

• Monitoring system performance and identifying potential issues proactively.
• Collaborating with other IT professionals to optimize system performance.

7. **Documentation:**

• Maintaining accurate records of IT equipment configurations and user access.
• Documenting troubleshooting steps and resolutions for future reference.

8. **Collaboration and Communication:**

• Collaborating with other IT team members to address complex issues.
• Communicating effectively with nontechnical users to understand and resolve problems.

9. **Adaptability:**

• Staying informed about advancements in technology and IT best practices.

10. Written and spoken German is a must.

Requirements

• Written and spoken German is a must
• 12 years of experience with Help Desk Support Hardware and Software Maintenance Network Support User Training Security Management System Monitoring Documentation
• Collaboration and Communication
• Adaptability

Benefits

What we offer:

• Competitive salary
• Professional growth
• A great atmosphere among professionals who are passionate about their work