IT Support Specialist

ROLE SUMMARY

The IT Support Specialist will support the IT Manager in the provision of a comprehensive and customer focused IT service within the UK Subsidiary of Rail Services. They will be the primary contact for end-user support, a subject matter expert in problem solving and query resolution for issues relating to networks, systems and hardware.

SALARY RANGE

The annual salary range for this role is between 30,000 and 38,000, depending upon experience. Please see our excellent employee benefits listed below.

ROLES & RESPONSIBILITIES

• Responsible for delivering a robust IT service across a broad range of systems and networks to internal and external stakeholders.
• Deliver against an agreed set of objectives and KPIs aligned to the organisation s strategy and objectives.
• Provide 1^st line support for all IT related queries raised via the CAU system resolving in line with agreed timescales. Queries will include those related to GMAO and relevant networks and systems.
• Provides feedback on commonly encountered problems and misunderstandings and provides / enhances user documentation and/or training programs accordingly to reduce IT related queries.
• Manages all aspects of new starter onboarding (including provision of hardware, system access and training) as well as actioning all elements of colleague offboarding in line with the CAF IT leaver process.
• Supports the effective management and provision of LAN networks to underpin the CAF business operation.
• Support all CAF IT hardware across the various UK locations to ensure that each department &/or project team has the required equipment.
• Ensures that system and network conditions are monitored and that any service-affecting issues are promptly addressed.
• Plans and progresses assigned project actions involving changes to the infrastructure, application systems or procedures.

REQUIRED ACADEMIC SKILL

• Qualified to MCSE / MCITP / CCNA standard or equivalent experience.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience is desirable.
  

PROFESSIONAL EXPERIENCE/ PERSONAL COMPETENCIES

• Detailed knowledge of Microsoft Server Operating System
• Good working knowledge of Active Directory
• Good working knowledge of Microsoft Exchange Server
  
• Good knowledge of all appropriate elements of IT hardware (including laptops, printers, etc)
  
• Experienced in setting up and managing LAN Networks supporting a multi-site business.
  

DIVERSITY & INCLUSION

At CAF Rail UK, diversity and inclusion is recognised and valued and difference is respected. As a proud member of WISE, we are committed to diversifying our workforce and nurturing a workplace culture of inclusion for all colleagues. Our mission is to identify, attract, and retain a diverse range of colleagues with a wealth of experience and talent from a wide candidate pool.

We support difference, and acknowledge that we are able to better succeed together with a diverse team of employees. We are an Equal Opportunity Employer and believe everyone deserves to be treated fairly and feel included. We recruit based on capability and performance - regardless of race, colour, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or disability.

CAF RAIL UK EMPLOYEE BENEFITS:

At CAF Rail UK, we are committed to the health and wellbeing of all our employees. Through our benefits programme, we aim to enhance employee engagement and promote a positive workplace culture, where all employees are valued and supported. We are proud to offer our employees:

• Generous annual leave balances
• Enhanced Maternity, Paternity and Adoption Leave
• Excellent workplace pension scheme
• Wealth Management & access to financial workshops
• Bike2Work scheme
• Access to a dedicated and supportive EAP as well as a generous health care cash plan
• Access to a exclusive rewards, discounts and special offers at over 1000 leading high street and online retailers
• Flexible Working and Family Friendly company policies
• Life Assurance
• Professional Membership and Sponsorship
• Charity days in support of Corporate Social Responsibility

ABOUT CAF RAIL UK

CAF Rail UK is a world class leader in the international market for the design, manufacture, maintenance and supply of equipment and components for railway systems. We're proud to be recognised for our versatility, flexibility and for our capacity to constantly adapt and innovate.

CAF Rail UK operates from several locations across the UK. Employing over 250 people at depots in Belfast, Glasgow, Edinburgh, Leeds, Manchester, Liverpool, Chester, Birmingham, and Wembley, we're excited by our growth and the opportunities this brings to our team.

Are you looking for a rewarding career in the rail industry? Want to be proud of where you work and what you do? Searching for an engaging role where you will be a valued member of the team and supported to be your best? Apply today to join an industry leader and an organisation where people matter.