IT Support Representative German Speaker

Were looking for a German speaking Technical Support Specialist to join our clients team in the beautiful Barcelona!

What youll do:

Take incoming user requests B2C (via telephone/email log call details onto case management systems and provide response and resolution within SLA to customer)

Solve requests/incidents that require a higher level of technical knowledge

Support technical enquires and manage incidents of the clients product car electrical chargers.

Progress / close service requests to a satisfactory conclusion on call management system

Proactively update customers with status and resolution progress

Monitor / progress all open queries in queue

Escalate potential service issues to appropriate level

Ensure contractual SLA is maintained

Respond to any reasonable task posed by the assigned manager

Achieve an excellent customer satisfaction level

Whats the offer:

• Health Coverage and Private Health Care.
• Attractive Salary package.
• Relocation support package for candidates abroad.

What were looking for:

• German native
• English B2
• At least 1 year of experience in a similar position (mandatory)
• EU Citizenship or Spanish residence

Dont miss this incredible opportunity! Apply now!

Remote Work :

No