IT Support Officer

Introduction

Nightingale Hammerson is a leading specialist in the care of older people supporting specifically Jewish residents We have two care homes Nightingale House in Clapham and Hammerson House in East Finchley

As an IT Help Desk Officer you will play a pivotal role in delivering toptier IT support to our staff and residents across both our homes Your proactive approach will ensure the smooth functioning of all technical systems You will also support the Head of IT in project deliveries and system implementations

What will your typical day involve

In this role youll be at the heart of our IT support operations Your daytoday tasks will involve setting up new laptops ensuring essential software installations configuring various office equipment and handling conference gear Security is a top priority and youll oversee the consistent application of security updates across all systems
As part of our commitment to smooth internal transitions youll relocate users manage accounts and assist with onboarding new team members Youll also play a crucial role in safeguarding our data through backup and recovery processes using cuttingedge MDM solutions patching cables and monitoring IT hardware lifecycles Collaborating closely with our MSP youll address raised support issues and maintain our Active Directory data

Moreover youll serve as a vital knowledge resource ensuring that our IT Services Knowledge Base remains uptodate Your responsibilities extend to owning IT requirements for joiners and leavers contributing to team objectives and actively supporting the Head of IT in rolling out planned projects
By working handinhand with the IT Assistant at both of our sites youll ensure our staff and Residents receive exceptional IT support

This dynamic role may also encompass additional duties assigned by the Head of IT making every day unique and impactful

Who are we looking for

The ideal candidate for this role will be wellversed in managing system security and will bring expertise in Office and cloud management Strong communication skills are a must for effective collaboration both within the organisation and with external partners Key qualifications include possessing a relevant ITrelated certification with additional certifications like CompTIA A or Microsoft Certified considered highly advantageous

Furthermore candidates should demonstrate a successful track record of providing level and technical support showcasing their ability to diagnose and resolve IT issues They should also have a wealth of experience in handling computer hardware and software installations and upgrades Proficiency in Office administration and a solid grasp of networking concepts are essential for excelling in this role

The ideal candidate will display general skills and attributes such as critical thinking resilience when dealing with challenging situations adaptability effective prioritisation meticulous attention to detail and a selfmotivated and flexible work approach

What is in it for you

• A friendly supportive team working environment
• Highly competitive rates of pay
• Training & development opportunities
• days (plus bank holidays) annual leave increasing over time
• Subsidised staff restaurant
• Free uniform
• Refer a friend bonus scheme Subject to T&Cs
• Pension scheme
• Access to onsite gym (Nightingale House)

For more information on our benefits please click here

Hours

Full Time hours a week working across both London sites

Salary

per annum

Apply Now

If you meet the above requirements wed love to hear from you!

Its also very important to us that as well as meeting the job description you can bring a wealth of experience and qualities that make you ideal for working with the elderly on a daily basis

Values

Embrace and embody our core values of Compassion Respect Excellence Dignity Integrity and Teamwork

Safeguarding

Our positions are subject to Enhanced DBS Disclosures which will be completed upon successful application All applications will be handled individually following our policy and organisational requirements

Please do not apply if you require sponsorship

Diversity

We champion diversity and we understand the importance of our people representing the communities and residents we serve Youll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose helping people live longer healthier happier lives and making a better world