IT Support Network Administration

Syra Health is a healthcare consulting company with a mission to improve healthcare by providing innovative services and technology solutions. Syra Health aims to achieve its goal by becoming a valuable partner to the government payers providers life sciences organizations and academic institutions. Syra Health offers products and services in digital health behavioural and mental health population health management health education and the healthcare workforce.

Overview:

We are seeking a skilled IT Helpdesk Support professional with expertise in network administration to join our dynamic team in the healthcare sector. The ideal candidate will provide technical assistance and support to endusers while ensuring the smooth operation of our network infrastructure.

Responsibilities:

1. Provide frontline technical support and assistance to endusers experiencing ITrelated issues.

2. Troubleshoot hardware software and network problems diagnose root causes and implement effective solutions promptly.

3. Install configure and maintain computer systems software applications and network devices.

4. Administer network infrastructure including routers switches firewalls and access points to ensure optimal performance and security.

5. Monitor network performance identify potential issues and implement proactive measures to maintain network reliability and stability.

6. Collaborate with IT team members and external vendors to resolve complex technical issues and implement system upgrades or enhancements.

7. Maintain accurate records of IT assets inventory and software licenses.

8. Provide training and guidance to endusers on IT best practices security protocols and software applications.

9. Stay updated with emerging technologies industry trends and best practices in IT support and network administration.

10. Adhere to compliance regulations and standards related to healthcare IT systems and patient data security.

Requirements:

1. bachelors degree in information technology Computer Science or related field.

2. Proven experience in IT helpdesk support and network administration preferably in a healthcare setting.

3. Strong knowledge of networking principles protocols and technologies (TCP/IP DNS DHCP VPN VLANs etc.).

4. Proficiency in administering Windows and/or Linuxbased operating systems.

5. Experience with network monitoring tools and troubleshooting utilities.

6. Familiarity with HIPAA regulations and healthcare industry standards is desirable.

7. Excellent problemsolving skills and the ability to work well under pressure in a fastpaced environment.

8. Effective communication skills with the ability to interact professionally with endusers colleagues and stakeholders.

9. Certifications such as CompTIA Network Cisco CCNA or Microsoft Certified Solutions Associate (MCSA) are a plus.

Syra Health Corp is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity religion sex national origin age veteran disability or genetic information or any other reason prohibited by law in employment.