IT Support

Step into a Role that Redefines Career Boundaries.

As an IT Support Specialist at our distinguished clients firm youre stepping into a realm where the globe becomes your canvas and your home is your sanctuary. In this international role you have the unique opportunity to work on a global level without leaving the comfort of your home country. Your role is pivotal in thriving and making a lasting impact in the accounting and finance sector through your technical expertise. Here you can be part of something extraordinary and your career can soar to new heights.

Job Description

As an IT Support Specialist reporting to the IT Team Leader and CTO you will serve as the primary point of contact for all staff encountering software issues through phone email and IT ticketing system. Your main responsibilities include Level 1 Helpdesk support offering exceptional service and assistance in resolving cases as they arise.

Here s an overview of your future role:

What do you need to succeed

• A bachelors degree or equivalent with at least two years of college a twoyear associate degree or a Technical/Vocational course in Computer Engineering Computer Science or Information Technology.
  
• A minimum of one year of substantial Helpdesk Support or Service Desk experience.
  
• At least one year of solid Inbound Customer Service experience in the BPO industry.
  
• Excellent written and verbal communication skills.
  
• Strong planning organization and prioritization abilities.
  
• Effective problemsolving skills.
  
• A firm grasp of policies and procedures.
  
• Commitment and eagerness to learn.
  

PREFERRED:

• Experience in Helpdesk Support or Service Desk roles in an accounting or financial institution.
  
• Familiarity with various technologies including:
  
• Windows Server administration
  
• Windows operating systems
  
• Apple iOS operating systems
  
• Active Directory
  
• Office 365
  
• Email clients (Microsoft Outlook)
  
• AntiVirus Technologies
  
• Basic knowledge of networking and Citrix.
  
• IT certifications such as MTA MCP MCSA CCNA.
  
• Experience with SharePoint online would be considered highly desirable but not essential.
  

What awaits you in this role

• Collecting information and conducting basic troubleshooting for new service requests.
  
• Installing and repairing software products at an intermediate level.
  
• Coordinating with team members and resolving faults.
  
• Documenting responses to service calls.
  
• Administering daily and routine maintenance checks.
  
• Providing support for Windows desktops and laptops.
  
• Assisting with Citrix connections general access and connectivity issues.
  
• Addressing software application problems.
  
• Handling basic user account and group administration.
  
• Taking ownership of service tickets working on and tracking issues to resolution.
  
• Recording detailed information in the Service Desk ticketing system.
  
• Supporting mobile devices including iPhones and iPads.
  
• Working with Intune modern device management and modern Office 365 apps.
  

Why choose us

• HMO on Day 1
  
• Competitive salary
  
• Permanent WFH setup
  
• Day shift schedule
  
• Standard government and Emapta benefits
  
• 20 annual leaves to be used on your discretion
  
• Direct exposure to international clients
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Whom you ll work with:

Our client Palarin Business Services Pty Ltd (Prosperity) is an awardwinning accounting firm that deciphers the language of numbers to unlock business and financial triumphs. They champion a culture of wellbeing flexibility and collaboration. With a portfolio spanning health mentorship and tailored development plans they nurture career growth. Join a team where your journey is fueled by shared visions and dreams and where the road to success is paved with global opportunities.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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