IT Support Field Engineer

The Field Engineer will be expected to travel to multiple customers at multiple sites as needed for support dispatch and backfill purposes. The Field Engineer ensures that a company s computer systems work effectively for streamlined operations. They install computer hardware and software update applications and perform diagnostic tests and maintenance on computer components. They help people resolve network hardware and software issues. Depending on their specialisation and employment requirements Field Engineers can work as fulltime within a company and offer technical support and require to work overtime and weekends to suite the Company and Customer needs. Site Visit Reports will be submitted to the management team once the site visit is complete. The Field Engineer will need to keep a record of his hours using our internal company application software which must be submitted daily for approval.

• Provide support for remote sites in and around the Region.
  
• After hours oncall support for requested sites.
  
• Provide support to other HPIT support teams as needed.
  
• Participate in operational meetings as required
  
• LAN and Voice MACD knowledge/skills
  
• Maintain and update existing network infrastructure. This includes:
  
• Adding connectivity between labs offices and network equipment via copper and fibre.
  
• Where required maintain inventory of spare equipment operating supplies and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels
  
• Create and maintain accurate documentation regarding site Cabling Support service
  
• Send representation to appropriate platform meetings and other meetings that affect the service being supported
  
• Hardware Depot/ Hardware Recovery Centre support
  
• Loaner equipment management.
  
• Parts Ordering and inventory management.
  
• Shipping and Receiving management.
  
• Provision authentication hardware like active smart cards Active Keys and smart card readers for users using HP internal systems.
  
• New PC setup install reimage and Enduser data transfer.
  
• System software & hardware support in PC s.
  
• Incident management & resolution.
  
• Demonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP prior to being completed.
  

Requirements

• Bachelor s degree in Computer Science or Information Technology.
  
• Proven work experience as Desktop Support Engineer or Support Technician.
  
• Good written and verbal communication skills (Polish min B2 and English B2)
  
• Advanced knowledge of computer hardware systems chipsets memory modules and peripherals.
  
• Knowledge of popular operating systems software applications and remote connection systems: MS Windows MS office 365 Active Directory SCCM DHCP VPN and others.
  

Benefits