IT Support Engineer

We are looking for a skilled IT Support Engineer specializing in Cyber Engineering to join our team. As an IT Support Engineer - Cyber Engineering, you will play a crucial role in providing comprehensive infrastructure support, internal support, and remote customer support. The ideal candidate will possess a strong understanding of cybersecurity principles and technologies, coupled with expertise in firewalls, access points, VLANs, switches, networking, server administration, and cloud platforms such as AWS, Azure, and GCP.

Responsibilities:

1. Provide complete infrastructure support, including cybersecurity measures, troubleshooting, maintenance, and optimization of IT systems.
2. Offer internal support to employees, addressing their IT-related issues promptly and effectively, with a focus on cybersecurity.
3. Deliver remote customer support, ensuring timely resolution of technical issues and inquiries related to cybersecurity and IT infrastructure.
4. Configure, install, and maintain firewalls, access points, VLANs, switches, and other networking equipment with a strong emphasis on security protocols.
5. Implement and manage cybersecurity measures to protect organizational assets and data.
6. Administer servers, ensuring their smooth operation, security compliance, and resilience against cyber threats.
7. Collaborate with cross-functional teams to design and implement cybersecurity solutions and address technical challenges.
8. Monitor network traffic for security breaches and intrusions, and implement necessary measures to mitigate risks.
9. Document cybersecurity procedures, configurations, and incident responses to facilitate compliance and future reference.
10. Stay updated on emerging cybersecurity threats, technologies, and industry best practices to continuously improve IT infrastructure and support services.

Key Skills:

1. Proficiency in configuring and managing firewalls, access points, VLANs, switches, and other networking equipment with a focus on cybersecurity.
2. Strong understanding of networking principles, protocols, and cybersecurity measures.
3. Experience in server administration, including installation, configuration, and maintenance, with an emphasis on cybersecurity.
4. Familiarity with cloud platforms such as AWS, Azure, and GCP, and experience in implementing cybersecurity measures in cloud environments.
5. Excellent troubleshooting skills with the ability to diagnose and resolve cybersecurity-related issues efficiently.
6. Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
7. Proven ability to work independently as well as collaboratively within a team.
8. Certifications such as Cisco Certified Network Associate (CCNA), and any relevant cloud certifications are desirable.

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent experience with a Diploma or BCA.
• Minimum of 3 to 5 years of experience in IT support, cybersecurity, or a similar role.
• Relevant certifications and training in networking, cybersecurity, server administration, and cloud platforms are advantageous.